Manager, Office Administration & Operations (Toronto)

at  Analysis Group Inc

ANALYSIS GROUP IS EXPANDING IN CANADA AND OPENING A TORONTO LOCATION IN EARLY 2025. WE ARE LOOKING FOR A TALENTED OFFICE MANAGER TO JOIN OUR TEAM AND SUPPORT THE LAUNCH OF THIS NEW OFFICE!

Make an impact at Analysis Group, where we provide our clients with thoughtful, pragmatic solutions to their most challenging business and litigation problems. Analysis Group is one of the largest private economics consulting firms, with more than 1,200 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.
The Office Manager will help set up, coordinate and lead all administrative and daily operational functions for an office of approximately 20-35 employees.
The Manager must exercise good judgement, build trust with senior leadership, embrace change, drive results, and execute with a commitment to high quality. The Manager plays a key role in helping to promote and maintain AG’s culture.
Administrative functions include ensuring executive and administrative support needs are met, coordinating employee onboarding and local meetings/events and travel support. The operations functions include managing facilities issues, local vendor management, procurement and contract management, space planning, document production, meeting room management and audio visual.
The Manager will also participate in, and champion, department-wide initiatives at the local level, which may include implementing new systems or practices. The Manager must be a proactive leader who can anticipate the needs of executive leadership, balance the local vision/needs along with the broader departmental needs, and develop systems and procedures that wholly support the consulting and administrative teams. Additionally, this role will support the needs of other administrative departments at the local level, and work with them to support firm-wide initiatives.
The right candidate for this role will ideally have worked for a start-up business before, be of entrepreneurial mind and able to work outside of a set job description, adapting the role as the business needs evolve.

QUALIFICATIONS:

• Bachelor’s degree (or equivalent) required.
• Minimum of 5 years substantive relevant office management experience required.
• Prior management experience required.
• Prior experience working for a multinational company preferred.
• Experience working in the professional services industry or in a professional business environment preferred.
• Professional proficiency or conversational comfort in French is a plus.
• Proficiency in all areas of Microsoft Office and Outlook.
• Ability to define and communicate clear business objectives and desired outcomes, and to effectively translate and implement the vision of the local executive leadership while working within Analysis Groups guidelines.
• Manage highly confidential information and exercise discretion, professionalism and diplomacy in all interactions.
• Ability to anticipate and proactively resolve issues, be an effective multitasker, and remain flexible to a dynamic schedule.
• Ability to analyze/interpret difficult situations and provide recommendations for resolution.
• Flexible and able to manage effectively in a highly collaborative, complex, non-bureaucratic environment.
• Excellent organizational and team management skills as well as strong communications skills, both written and verbal.
• Superior customer service skills with an obsessive eye for detail and a high level of accuracy.
• An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in Canada without sponsorship or restriction, now and in the future.
  Analysis Group embraces diversity and equal opportunity in a deep and meaningful way. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
  We provide equal access and opportunities regardless of sex, sexual orientation, gender, gender identity, gender expression, age, religion, race, color, ethnicity, national origin, ancestry, mental and physical ability or disability, medical condition, genetic information, citizenship status, socioeconomic status, veteran and military status, or membership in any other class protected under applicable law. We encourage candidates of all backgrounds to apply.

Privacy Notice:

• For information about Analysis Group’s privacy practices, please refer to the applicable Analysis Group privacy policy.

:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• Office Administration:
• Establish and manage day-to-day administrative activities in the office. Work across administrative departments, effectively and proactively coordinate multiple projects/initiatives related to the operation of the office including employee onboarding and off-boarding; year-end and mid-year review process; office assignments and local employee recruiting logistics.
• Executive Support – Provide executive and administrative support to local leadership. Interface regularly with the Director, Office Administration to ensure support is meeting firm-wide objectives.
• Meeting Management/Office Events– Responsible for the organization of large and small office parties/events (on-site and off-site). Create, work with and/or facilitate office event planning committees. Support the Global Events Team as needed.
• Corporate Travel - Work with the AG Corporate Travel team to coordinate travel for partners, vice presidents, staff, recruiting, and as necessary, clients or affiliates. Ensure that travel policies and procedures are being followed.
• Office Operations:
• Facilities Management – Respond to facilities and/or information technology emergencies after hours and/or on weekends. Routinely interface with members of the firm’s Facilities and Operations team on issues related to real estate, space planning, office procedures, asset management, office infrastructure, construction projects/space upgrades and purchasing agreements. Coordinate logistics for all employee office moves. Work with local vendors and property management to ensure that repairs/projects are completed satisfactorily. Understand all aspects of the physical space and how various facilities equipment functions (security equipment, pantry equipment, lighting equipment, audiovisual equipment, etc.) and ensure high quality facilities management support services. Manage day-to-day maintenance, service calls, and troubleshooting.
• Procurement & Vendor Management - Oversee local procurement and manage vendor relations. Interface as appropriate with the Senior Manager, Operations on all vendor contracts and local services.
• Landlord Relations - Primary contact with building management for security, parking, building system shutdowns and emergencies.
• Technology – Provide basic PC and laptop setup and support (under direction of IT group) and manage requirements for meeting room audio visual needs.
• Other:
• Supervisory Responsibilities – Over time, if the administrative team grows, oversee administrative and operations staff including hiring, professional development, and performance. Coordinate temporary consulting and administrative staff.