Your role is to manage a team of experts in the 3 digital professions: UX Writing, Visual Design and Customer Experience Design. Your ability to develop talent and achieve results allows you to effectively manage people, develop the skills of the resources that report to you and support the development of best practices for these professions. You will also have to manage the assignment of your resources across the various projects and help ensure the consistency of our digital solutions. You will also be able to act as a sponsor of initiatives that allow the democratization of our digital solutions. More specifically, you will be required to:

• Develop best practices for each of the three professions and act as a sponsor for initiatives aimed at implementing them. Ex: Integration of the DSD into DGAG, use of inclusive writing, reinforcement of mobile-first development…
• Support the resources in your team in their skills and career development
• Plan the capacity management of all resources across projects
• Act as a privileged point of contact with the group’s equivalent teams and contribute to the three communities of practice.
• Participate in the Digital Experience Table and select project steering committees to ensure consistency in our digital solutions
• Monitor our competitors’ digital solutions and industry best practices
• Act as a sponsor on cross-functional digital development initiatives
• Act as the main point of contact with the UX research team and guide the various POs and project sponsors to establish the right UX research strategy

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in Business Administration, Marketing, Design or a related field
• A minimum of nine years of relevant experience including experience in a management role
• Please note that other combinations of qualifications and relevant experience may be considered
• Intermediate knowledge of English and French due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Good knowledge of best practices in development of digital solution and associated professions
• Knowledge of P&C insurance

Decision quality, Develops talent, Drive results, Teams

LI-Hybrid

Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Management (FG)
Unposting Date
2024-11-1

• Develop best practices for each of the three professions and act as a sponsor for initiatives aimed at implementing them. Ex: Integration of the DSD into DGAG, use of inclusive writing, reinforcement of mobile-first development…
• Support the resources in your team in their skills and career development
• Plan the capacity management of all resources across projects
• Act as a privileged point of contact with the group’s equivalent teams and contribute to the three communities of practice.
• Participate in the Digital Experience Table and select project steering committees to ensure consistency in our digital solutions
• Monitor our competitors’ digital solutions and industry best practices
• Act as a sponsor on cross-functional digital development initiatives
• Act as the main point of contact with the UX research team and guide the various POs and project sponsors to establish the right UX research strateg