Manager on Duty (Front Office Supervisor) - Sheraton Brussels Airport Hotel

at  Marriott International Inc

Job Number 24124592
Job Category Rooms & Guest Services Operations
Location Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Assist management in training, evaluating, counseling, motivating and coaching employees;
• Serve as a role model and first point of contact
• Develop/maintain positive working relationships;
• Support team to reach common goals
• Listen and respond appropriately to employee concerns.