Manager on Duty - JFK Express Operations

at  Worldwide Flight Services

ABOUT WFS

Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air cargo logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

JOB SUMMARY

The role of Manager-on-Duty at our JFK, NY location involves directing supervisory personnel within assigned warehouse or ramp functional areas; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

MINIMUM REQUIREMENTS

• College degree or equivalent work experience.
• Two to five years of previous management/specialist supervisory experience in a warehouse/logistics/manufacturing environment.
• Experience leading teams of 20 – 40 personnel.
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.

PREFERRED SKILLS

• Previous logistics, manufacturing, warehousing experience
• Familiarity with personal computer software is helpful.
• Independent judgment and decision-making skills are required.
• Excellent interpersonal skills and written and oral communication skills.
• Ability to read, write, fluently speak, and understand the English language.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Ability to lift up to 50 lbs.

• Coordinate the sorting, scanning and movement of packages and containers in both a warehouse and ramp environment.
• Effectively present information and respond to questions from groups or managers, clients, and customers.
• Throughout the operation, capable of defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate warehouse/ramp equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.