Manager Operational Systems Support

at  Cherokee Nation Businesses

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Management Information Technology, or similar field
• 5+ years of IT Management experience
• 7+ years of overall IT experience
• Experience with Retail, Point-of-Sale, or Gaming systems
• Ability to shift priorities and manage demands/timelines
• Excellent written and verbal communication skills
• Working knowledge of personnel supervision
• Working knowledge of providing technology and application solutions
• Excellent skills in leading meetings, estimating, monitoring work, problem-solving, error correction, and project management
• Process Reengineering/Business Process Improvement skills
• Valid driver’s license
  Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

• Manages the technical staff in supporting the application systems.
• Hires, trains, and develops qualified staff. Provides coaching, mentoring, and performance assessments on a timely basis, conflict management, discipline, remediation, and termination.
• Oversees functioning of the application systems that support the gaming, retail, and operations departments.
• Manages the staff’s execution of the System Development Life Cycle (SDLC) in delivering new capabilities to the user community.
• Ensures technical documentation is current and complete for all aspects of the system.
• Works to maintain the integrity of the system’s data and interfacing systems.
• Stays current with new software and hardware technologies that can benefit the system.
• Fosters a working environment that stresses the importance of teamwork, communication, and customer service.
• Develops an annual operating capital budget for the group/department.
• Identifies requirements and opportunities where IT can add value.
• Works with system users to answer questions and ensure user requests are completed as specified within the time required.Performs other job-related duties as assigned.