Manager, Operations, Office

at  Morguard

Morguard is looking for a Manager, Operations to join our team within the Office Industrial and Residential Portfolio!
The Manager, Operations is accountable to the General Manager, Operations or Regional General Manager for provision of high-standard uninterrupted building and site operations services to ensure that tenants enjoy their premises and associated tenant services as agreed upon in respective lease documentation and visitors enjoy the office building in a safe, secure and comfortable manner while ensuring safety of all Morguard employees.

Skills, Knowledge, Experience and Education

• Minimum 7 years of relevant work experience or equivalent
• Previous experience with operating budgets and re-forecasting processes
• Previous experience with a real estate ERP platform
• Solid understanding of Business Automation Systems and other operating systems of a property
• Working knowledge of MS Office, and operations specific software (e.g. Angus)

Additional Requirements

• Previous experience managing teams is an asset
• Experience managing projects is an asset

• BUILDING OPERATIONSProvides guidance, manages and inspects all building and site operations in the areas of facilities and equipment maintenance (incl. mechanical, electrical, power, plumbing, security and other auxiliary equipment), HVAC, fire and life safety, emergency, ground-keeping and security to ensure the property adheres to the existing building & fire codes as well as existing company policies & procedures.
• SERVICE CONTRACTSNegotiates, prepares, approves and controls third-party service contracts for preventative and emergency facilities and equipment maintenance, security and ground-keeping to ensure that the property is timely maintained and secured in accordance with landlord’s specifications.
• BUILDING IMPROVEMENTSDevelops and implements various policies & procedures, performs design reviews and approvals, coordinates contractors, supervises and inspects construction sites, prepares progress reports and otherwise closely works with other business units to ensure that all facility upgrade/retrofit as well as capital projects, new construction, environmental projects and landlord base building & tenant leasehold improvement work are performed on time and within approved budget.
• PLANNING AND BUDGETINGAs a member of the senior property management team, participates in policy definition, goal setting, facility planning, program implementation & maintenance, environmental compliance and associated “green” initiatives as well as operations budgeting (including ten year Capital Plan) and forecasting to ensure the overall asset management goals, approved budget and objectives for the property are met.
• CONTINUOUS IMPROVEMENTMonitors, analyses and reports on various operations metrics (maintenance, insurance claims, equipment utilizations, utilities usage, project data, security reports etc.) and suggests continuous improvements to ensure that all facilities and site equipment and systems are utilized and maintained in the most cost-effective manner; stays current on best practices in the industry pertaining to building operations, core building systems and energy management and ensures that the best practices are continuously reviewed for compatibility and match with the managed portfolio of properties to achieve operational efficiencies.
• STAKEHOLDER RELATIONSHIPSBuilds trust and maintains positive and value-adding relationship with tenants, visitors, government authorities, businesses, contractors, other business units, customers, investors etc.
• TEAM DEVELOPMENTIs responsible for hiring, on-the-job training and managing maintenance and engineering personnel.
• Any other job related duties and/or projects that may be assigned.
  Minimum Requirements

Skills, Knowledge, Experience and Education

• Minimum 7 years of relevant work experience or equivalent
• Previous experience with operating budgets and re-forecasting processes
• Previous experience with a real estate ERP platform
• Solid understanding of Business Automation Systems and other operating systems of a property
• Working knowledge of MS Office, and operations specific software (e.g. Angus).

Core Competencies

• Excellent organizational skills
• Strong negotiation skills
• Strong communication skills both verbal and written
• Strong team building and management skills
• Ability to recognize emerging trends/best practices in the industry
• Creative thinking.

Additional Requirements

• Previous experience managing teams is an asset
• Experience managing projects is an asset.

Morguard is a fully integrated real estate company. We own, manage and invest in high-quality, well-located, geographically diversified assets across North America. We have built our business with strong leadership and a proven management platform that have generated substantial, risk-adjusted returns – and significant long-term growth. With more than 40 years of experience and a dynamic team of 1,500 professionals, our commitment is to realize the potential of real estate through value creation and operational excellence.
We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources at hrassist@morguard.com or 905 281-5967.