Manager Operations Platform Support

at  ATB Financial

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada’s top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB’s next Manager of our Wealth Operations Platform team, you will report to the Director, Operations. You are responsible for leading a highly engaged team of Specialists, and for the selection, onboarding, development and sustainment of the Platform team. You play a critical role in ensuring the team is performing against strategic and business goals and commitments, and ensuring that they deliver well as part of a broader team that creates a great client experience.
Accountabilities
You will find success based on your ability to:
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Oversee day to day responsibilities of the team: This includes vendor relationships, Dealer Agreements, audit / control design, and system administration

• Contribute to strategic and business goals: You will provide leadership on the team’s participation in various firm and industry projects that help deliver on our overall strategy; provide guidance on the execution of other firm and business units projects
• Leadership: Lead a team of entry level and developing specialists, providing input and direction to guide the team members to delivery of required outcomes
• Leadership: Ensures tasks are completed to the expected standard; provide timely and ongoing coaching and training to Platform Specialists to encourage and support strong outcomes and collaboration
• Relationships: Create / sustain effective relationships and manage expectations with key stakeholders, both internal and external

Skills, experience & requirements

• Critical Thinking & Problem Solving: Handling difficult or unexpected situations, as well as complex business challenges by objectively assessing situations, identifying and weighing alternative options; remaining calm under pressure
• Feedback: Recognize when to provide team members with thoughts and suggestions, courageously and in a timely manner, while being open to receiving feedback
• Prioritization and Managing Expectations: Setting, managing and prioritizing goals and expectations of team members;
• Relationship Management: Building and maintaining strong relationships with other team members, leaders and stakeholders
• Team Member Coaching and Mentorship: Mentoring to build a two-way, mutually beneficial relationship for long-term career movement; Coaching to focus on improvements in behavior and performance to resolve present work issues or handle specific aspects of the job
• Teaming in a Matrix Environment: Working effectively in a matrix environment, with people from different functions or departments to achieve a shared, often highly complex goal
• Time Management: Ability to manage competing priorities and amount of time spent on specific activities
• Verbal and Written Communication: Communicating clearly, concisely, and appropriately to the situation; Supplying transparent, precise and useful content
• Knowledge: Excellent understanding of the investment industry; Strong working knowledge of ATB Financial and ATB Wealth structure
• Education: University Degree or Diploma in Business, Finance or equivalent related experience

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to

• Contribute to strategic and business goals: You will provide leadership on the team’s participation in various firm and industry projects that help deliver on our overall strategy; provide guidance on the execution of other firm and business units projects
• Leadership: Lead a team of entry level and developing specialists, providing input and direction to guide the team members to delivery of required outcomes
• Leadership: Ensures tasks are completed to the expected standard; provide timely and ongoing coaching and training to Platform Specialists to encourage and support strong outcomes and collaboration
• Relationships: Create / sustain effective relationships and manage expectations with key stakeholders, both internal and externa