Manager, Operations, Standards and Compliance

at  ORNGE

Manager, Operations, Standards and Compliance
Reference #: 2025-7
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title
Manager, Operations, Standards and Compliance
Department/Section
Paramedic Operations
Employment Status
Permanent Full Time
Targeted Salary Range
$108,160-$135,200
Work Mode
Hybrid (2 Days in office/week)
Location
5310 Explorer Drive
Hours of Work
Monday-Friday, 37.5 hours/week
Posting Open Date
January 14, 2025
Posting Close Date
January 27, 2025
The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.
Uplifting Your Career at Ornge
The Manager, Operations, Standards & Compliance manages the programs and staff that support medical operations to ensure efficient, effective, and safe healthcare delivery while maintaining regulatory compliance.

Key Accountabilities:

• Manages, evaluates, and executes operational standards and procedures to ensure safety and continuity of medical operations.
• Analyzes the operational variances that arise with healthcare delivery in a dynamic transport environment to effectively meet the operational needs of frontline staff, resolve issues and ensure efficient operations.
• Reviews Incident and Investigation Reports to identify opportunities for improvement, makes recommendations and oversees implementation of actions to improve operational performance, staff, and patient safety.
• Manages the Paramedic Standards budget, including evaluating existing program needs and resources and forecasting future needs based on strategic organizational direction.
• Analyzes medical operations policies to ensure compliance with government regulations and Performance Agreement requirements.
• Leads and oversees the routine inter-departmental review of policies to ensure timely updates based on changing regulatory frameworks and organizational needs, and ensure alignment, and integration of policies across departments.
• Develops and implements metrics to ensure policy compliance by staff and supports implementation of tools and frameworks for compliance monitoring and reporting.
• Oversees and manages various programs to ensure compliance with all applicable regulatory and performance agreement requirements.
• Analyzes project, workflow, procedural and equipment-related changes and assess the need and scope of formalized change management initiatives.
• Manages Operations support staff to ensure regulatory compliance for both operating certificates (Air and CCLA).

Qualifications:

• 10+ years of combined experience of active frontline clinical practice and operations management in a unionized environment, experience with air or land ambulance or acute care hospital setting preferred.
• Budgeting and contract experience.
• Labour relations experience.
• Experience leading complex accreditation reviews by government or third-party accrediting organizations.
• Project management experience in a healthcare or aviation setting.
• Experience understanding, analyzing, and applying complex regulatory frameworks.
• Flight experience or an understanding of the aviation environment and underlying support services.
• Emergency medical services experience with an understanding of EMS environment and the intricacies of supporting a large geographical operations footprint.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at four weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at talentacquisition@ornge.ca and we will work with you to meet your needs.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Please refer the Job description for details