Manager, Operations - Work Process Automations and Integrations

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

DESIRED SKILLS/ WHO YOU ARE

• Experience and expertise with support processes (ITSM) and tools like ServiceNow
• Familiarity with supporting multiple applications – Azure iPaaS, Informatica, Salesforce, SharePoint and other hospitality applications
• Experience with cloud operations (Azure, AWS), APIs (REST, SOAP, JSON, XML, HTML, Postman), programming languages (Powershell, SQL) and network configurations (firewall, IP whitelisting) to help troubleshoot issues and ensure data consistency and seamless user experiences
• Excellent Problem-solving and decision making skills
• Solid communication skills to collaborate with cross-functional teams and ensure stakeholder engagement
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong leadership qualities with a focus on coaching and mentoring technical teams

EXPERIENCE, EDUCATION AND PROFESSIONAL QUALIFICATIONS / WHAT YOU BRING

• 4+ years of experience in IT support
• 1-2 years in a senior technical or leadership role.
• Bachelors in Information Technology, Computer Science, or a related field is preferred.
  All internal applications must be submitted and approved in Workday by November 7, 2024 .
  This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
  Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.