Manager, Ops Excellence

at  Singtel

MANAGER, OPS EXCELLENCE

Date: 19 Jul 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

SKILLS FOR SUCCESS:

• Degree in Business, Computer Science, Computer Engineering or Information Technology
• At least 5 years experience in Telecommunications or Network/IT Industry.
• Minimum 2 years of relevant working experience in driving process transformation and automation in operational environment.
• Experience in using trouble ticketing systems eg. Remedy, ServiceNow and others
• Minimally Lean Six Sigma Green Belt
• ITIL Intermediate level is an advantage,
• Project Managemeent Certification (PMP, PRINCE) will be a plus
• Knowledge on mobile and transmission technologies would be an advantage.
• Proficient in Tableau and Microsoft office programs including Teams, SharePoint, Excel, Word, and PowerPoint.
• Strong leadership, experince in people management is required.
• Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
• Excellent interpersonal relations, teamwork and collaboration skills and proven ability to communicate with people at different levels
• Excellent written and verbal communication skills
• Strong presentation and facilitation skills
• Proven analytical and problem-solving skills

Please refer the Job description for details