Manager, People Strategy and Operations

at  ServiceTitan

Ready to be a Titan?
In this role, you’ll work closely with the Chief of Staff to our Chief People Officer, taking on high-impact projects that shape the growth and success of our entire organization. You’ll have the unique opportunity to support and influence key People initiatives that touch every corner of the business, creating meaningful value and leverage for our Chief People Officer and their leadership team.
If you thrive on solving complex problems, love navigating ambiguity, and are eager to contribute to the strategic direction of a high-growth company, this role is for you.

What You’ll Do:

• Support Strategic Initiatives: Collaborate closely with the PeopleOps leadership team, supporting high-impact projects across the department. You’ll gather crucial context, conduct research, connect with internal and external stakeholders, synthesize options, and empower leaders to make great decisions swiftly.
• Solve Complex Problems: Leverage your creativity and analytical skills to address ambiguous and challenging problems. You’ll craft innovative solutions that will leave a lasting impact on our organization.
• Build a Deep Understanding: Develop a thorough understanding of the challenges and potential solutions related to both short-term and long-term needs for the People team in a rapidly growing business environment.
• Enhance Team Alignment: Work closely with the Chief of Staff to improve alignment across our People team and help improve our operating rhythm. Your efforts will enhance the overall effectiveness and efficiency of the People function.
• End-to-End Impact: Work across the entire People team to make an impact at every stage of the People strategy. You’ll align vision and strategy, implement operational components, and ensure that all loose ends are tied up upon execution.
• Analyze and Recommend: Delve into data, trends, and emerging insights to uncover opportunities for improvement. Your well-reasoned recommendations will drive informed decision-making at the highest levels.
• Drive Continuous Improvement: Be a catalyst for change by constantly seeking ways to optimize our processes and strategies. You’ll foster a culture of continuous improvement by identifying gaps, proposing actionable solutions, and ensuring effective implementation.

What You’ll Bring:

• Proven Track Record: Strong management consulting experience with a history of delivering measurable results in fast-paced environments.
• Innovative Problem-Solving: A creative mindset with the ability to think outside the box and tackle challenges head-on.
• Exceptional Communication: Excellent communication skills with the ability to engage, influence, and build relationships with stakeholders at all levels.
• Analytical Excellence: The ability to dissect complex information, identify trends, and present clear, actionable recommendations.
• Adaptability and Curiosity: A willingness to learn, grow, and adapt across different areas of the business, always seeking out new opportunities to add value.
• Organizational Mastery: Strong organizational skills with a talent for managing multiple priorities and projects simultaneously.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits

What You’ll Do:

• Support Strategic Initiatives: Collaborate closely with the PeopleOps leadership team, supporting high-impact projects across the department. You’ll gather crucial context, conduct research, connect with internal and external stakeholders, synthesize options, and empower leaders to make great decisions swiftly.
• Solve Complex Problems: Leverage your creativity and analytical skills to address ambiguous and challenging problems. You’ll craft innovative solutions that will leave a lasting impact on our organization.
• Build a Deep Understanding: Develop a thorough understanding of the challenges and potential solutions related to both short-term and long-term needs for the People team in a rapidly growing business environment.
• Enhance Team Alignment: Work closely with the Chief of Staff to improve alignment across our People team and help improve our operating rhythm. Your efforts will enhance the overall effectiveness and efficiency of the People function.
• End-to-End Impact: Work across the entire People team to make an impact at every stage of the People strategy. You’ll align vision and strategy, implement operational components, and ensure that all loose ends are tied up upon execution.
• Analyze and Recommend: Delve into data, trends, and emerging insights to uncover opportunities for improvement. Your well-reasoned recommendations will drive informed decision-making at the highest levels.
• Drive Continuous Improvement: Be a catalyst for change by constantly seeking ways to optimize our processes and strategies. You’ll foster a culture of continuous improvement by identifying gaps, proposing actionable solutions, and ensuring effective implementation

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more