Manager - Personal Financial Services (Digital Projects)

at  Hong Leong Bank

If you are looking to excel and make a difference, take a closer look at us…
If you are looking to excel and make a difference, take a closer look at us…
Responsible to execute and support development initiatives that contributes towards the overall development for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training and production support within stipulated SLA.
Key Responsibilities and Accountabilities
List down the essential duties and responsibilities of the job in the 3 areas below, where applicable.

Functional (job responsibilities)

• Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms
• Interpretation of business needs and translate them into application and operational requirements.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis
• Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
• Highlight and resolve and critical risks and issues associated to Digital projects
• Lead product/channel development projects from inception to implementation
• Contribute to any other new assignment and project assigned by Management from time to time.
• Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.

Managerial (team/group responsibilities)

• Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).
• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.

Organizational (organizational responsibilities)
Continuous process improvement projects in building brand awareness and improve customers’ experience.
Jobholder Requirements
Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification

• Degree Holder

Experience

• At least 7 years project management experience especially in the area of Digital Banking, particularly in area of digital banking product development or testing
• Possess experience in Online Banking Operations or Product development will be an added advantage.

Special Skills

• Possess good communication and interpersonal skills and ability to interact professionally with a diverse group, executives, managers and subject matter experts.
• Possess good vendor management skills
• Team player with the confidence to take the lead to communicate with internal and external stakeholders.

About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.

Functional (job responsibilities)

• Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms
• Interpretation of business needs and translate them into application and operational requirements.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis
• Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
• Highlight and resolve and critical risks and issues associated to Digital projects
• Lead product/channel development projects from inception to implementation
• Contribute to any other new assignment and project assigned by Management from time to time.
• Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel

Managerial (team/group responsibilities)

• Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).
• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget