Oversees the daily operations of a single primary care site focusing on physician and staff relationships, customer service, and financial management. Effectively coordinates the clinic operations by coordinating administrative policies, physician preferences, and patient needs. (Designed for FMOL Physician Group Model of Physician Practices with 5 or more providers or any specialty practice.)

CB

• Leadership
• Supervises all front and back office staff. Conducts staff meetings on a weekly basis. Acts as a liaison between support staff and physicians.
• Conducts all aspects of practice staff employment, i.e., interviewing, performance appraisals, disciplinary actions, etc. Maintains time cards and reports total hours worked to payroll. Maintains accurate employee files. Defines and assists with continuing education for all staff. Monitors physician contracts for compliance.
• Demonstrates a positive customer service attitude/behavior. Reacts in a timely manner to resolve patient complaints and/or employee conflict, promoting customer service. Maintains open communication with hospital departments, referring physicians, and staff physicians. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.
• Program Managment and Daily Operations
• Maintains the authority to purchase daily operational supplies. Maintains inventory control of all general office and medical supplies. Orders and maintains adequate inventory levels. Practices effective cost containment.
• Prepares all operational, manpower and capital budgets. Prepares and submits various operational and financial reports as requested. Adheres to financial and operational budget. Maintains thorough working knowledge of CPT-4 and ICD-9 coding to legally maximize reimbursement.
• Oversees billing and collection function and ensures adherence to provider contracts and collection policies and procedures. Prepares and institutes policies and procedures, especially those associated with scheduling, billing and collections. Maintains a collection ratio of 95% of “collectible monies.” Places uncollectible accounts with collection agency via Central Billing and monitors bad debt recovery.
• Maintains acceptable accounts receivable aging (patient due balances), especially 90 and 120 days. Maintains days in accounts receivable at 55. Maintains a 20% point of service collection ratio. Maintains a new patient ratio at 10% or greater. Maintains industry standards in physician compensation and benefits, staff compensation and benefits, clinical supplies and building occupancy.
• Performance Improvement and Quality
• Ensures compliance with insurance policies and procedures. Ensures OSHA, CLIA and COLA standards as well as any other local, state and federal mandates. Maintains and updates OSHA, CLIA and COLA to ensure compliance.
• Administers and tracks the physician employment benefits, such as Allowed Time Off (ATO), professional development, etc.
• Takes universal precautions when tasks being performed present the possibility of exposure to blood and body fluids; this includes using the appropriate personal protective equipment and work practices.
• Participates in and coordinates with organizational process to collect and ensure information about hazards and safety practices that are used to identify management issues. Adheres to established policies and procedures, which may include the wearing of personal protective equipment.
• Other Duties As Assigned
• Performs other duties as assigned or requested.
• Experience: 3 years’ experience in healthcare operations support including 2 years of management experience, OR Bachelor’s degree with 2 years management experience.
• Education: High school or equivalent

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days

• 1,915 Active Medical Staff229,296 Emergency Visits

• As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
  Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi’s largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
  Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
  Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
  Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
  As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”

Please refer the Job description for details