Manager, Predictive Operations Centre

at  Angus Consulting Management Limited

ACML’s management team is hiring! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE LOOKING FOR?

ACML is actively seeking a Manager, Predictive Operations Centre located in Toronto, ON whose main responsibilities will include, but are not limited to, the following:

• Performing continual consultation with client and operations managers as well as site managers and supervisors to develop initiatives and ensure operational alignment.
• To identify and deliver service improvement activity across the business through employing process improvement methodologies and application of innovative thinking;
• To work with operations leads, and multi-departmental champions, to build a continuous improvement environment to support an ongoing programme of change;
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within processes and identification of better ways of working;
• To identify trends and process variations as part of establishing a continuous improvement monitoring system;
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
• To work with other team members and departments to devise new support material based on the revised processes, to include training reporting and systems enhancements.
• To lead the root cause analyses process to determine and identify the ‘root-cause’ of the problem to prevent it from future recurrence as well as learn from any underlying issues.
• To conduct advance data collection and analysis for process mapping, business analysis and workflow analysis.
• To develop, support and direct the activities of the predicative operations team, ensuring appropriate skills and development are achieved at all times.
• To oversee and support the development and delivery of the 5-year roadmap.
• Participates in and support other duties as assigned.

• Performing continual consultation with client and operations managers as well as site managers and supervisors to develop initiatives and ensure operational alignment.
• To identify and deliver service improvement activity across the business through employing process improvement methodologies and application of innovative thinking;
• To work with operations leads, and multi-departmental champions, to build a continuous improvement environment to support an ongoing programme of change;
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within processes and identification of better ways of working;
• To identify trends and process variations as part of establishing a continuous improvement monitoring system;
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
• To work with other team members and departments to devise new support material based on the revised processes, to include training reporting and systems enhancements.
• To lead the root cause analyses process to determine and identify the ‘root-cause’ of the problem to prevent it from future recurrence as well as learn from any underlying issues.
• To conduct advance data collection and analysis for process mapping, business analysis and workflow analysis.
• To develop, support and direct the activities of the predicative operations team, ensuring appropriate skills and development are achieved at all times.
• To oversee and support the development and delivery of the 5-year roadmap.
• Participates in and support other duties as assigned