Manager, Process Automation and Contact Management

at  Standard Bank

Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
Job Type: Full-time
Job Ref ID: 80435176A-0001
Date Posted: 10/18/2024
Job Description
To identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function in order to realise effective and measurable benefits through improved and automated processes. Lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.
Qualifications
Qualification
Information Technology Degree or National Banking Certificate
Experience
3-4 years experience in business analysis, process flow and business process improvement
Additional Information
Behavioural Competencies
Generating Ideas
Exploring Possibilities
Adopting Practical Approaches
Examining Information
Documenting Facts
Technical Competencies
Continuous Improvement
Development
Emerging Technology Monitoring
Data Analysis and IT Knowledge
Programme Management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.z

Please refer the Job description for details