Manager, Product quality owner

at  Grant Thornton UK LLP

R1033369
More than you expected
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We’re a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That’s Grant Thornton.
Job Description:
Overall role purpose
The Product Quality Owner will play a pivotal role in leading the testing of current and future applications , ensuring alignment of feature acceptance criteria and performing technical release testing (e.g. code differences). The ideal candidate should have a strong background in manual software testing, API testing, technical testing, and demonstrate ability to analyse various data sets to provide a feedback loop to requirements gathering, design, testing approaches and future enhancements.
Main Responsibilities

Leadership:

• Provide guidance to the Product Owner team to ensure alignment with product requirements and appropriate acceptance criteria.
• Collaborate with engineering, design, and member firm audit technology teams to understand project requirements and contribute to the overall success of the software development lifecycle.
• Provides expertise and solutions for complex initiatives and can make independent decisions.
• Facilitate communication between teams to address product defects and ensure alignment with product goals.

Acceptance Criteria Definition:

• Review acceptance criteria with applicable product owners to ensure it aligns to the feature’s desired outcome.
• Lead the creation and completion of the Product team’s sprint acceptance documentation.

• Review the acceptance testing results of the QA Team to determine impact on acceptance and prioritization.

  Cross-Functional Collaboration:

• Collaborate with product owners to gather, define, finalize and clearly document acceptance criteria for product requirements.

• Facilitate communication between teams to address challenges and ensure alignment with product goals.
• Collaborate with project stakeholders to creating user journey documentation to ensure test plans meet business objectives.
• Partner with support and engineering teams to determine if a software defect needs to be investigated, resolved or user training is required.
• Monitor and report on progress, providing regular updates to project stakeholders.
• Collaborate with QA Team on best practices, testcase design and knowledge transfer of requirements and common support/testing defect themes.

Product Team Testing:

• Establish and enforce best practices within the Product team related to acceptance criteria validation, UAT and root cause analysis.
• Conduct regular reviews to ensure compliance with Product team’s International Standard on Quality Management (ISQM1) processes and documentation.
• Lead the execution of Product team’s validation and adherence to feature acceptance criteria.
• Perform product team testing (i.e manifest comparison) at the end of each release and/or sprint to identify impacts of new features to active users and coordinating with applicable team members to find appropriate remediations.
• Investigate manifest comparison differences and coordinate with applicable product owners and development team members to determine resolution and recommendation for deployment.
• Provide technical expertise in evaluating and resolving complex testing issues and features (e.g. API testing).
• Perform product team UI translation automation processes.

Defect Management

• Analyse formal test results to identify defects, bugs, errors and deployment issues.
• Recommend enhancements to applications and systems based on testing results.
• Monitor and update defect status as needed to ensure timely assignment to maintenance releases.
• Assist support teams by identifying and testing time sensitive defects and providing advice on system functionality.
• Participate in the communication and analysis of test results and patterns, providing a feedback loop to requirements gathering, design and development teams.
• Performs other duties as assigned

Person Specification

• Bachelor’s degree in computer sciences or Accounting with experience in application development
• Software testing certifications desired

Experience Essential

• The job requires effective communication (verbal and written) and project management skills to work with various levels and divisions within the organization.
• Experience with application development using an agile methodology
• Demonstrable experience working with web-based application testing experience in a lead role
• Experience managing requirements, test cases, test results, and bugs
• Experience in coordinating user acceptance testing
• Strong organizational and communication skills
• Ability to learn and adapt to a constantly changing technology and business requirements landscape.
• Cultural awareness, the ability to work well with people from different disciplines and backgrounds.
• Ability to be agile, respond positively to change and contribute with an innovative and global mindset.
• Exceptionally good interpersonal skills and a good team player
• Experience in presenting solutions and proposals to large groups, with an ability to articulate strategic objectives and technical detail with ease

Experience Desirable

• Experience with global applications that require support for translation and localization
• A basic understanding of the architecture for a cloud-based application, particularly around what is needed to support testing
• Understanding of public accounting (specifically audit and/or accounting business areas

Please refer the Job description for details