Manager, Professional Services

at  BlackLine

Make Your Mark::
We are seeking an Implementation Manager to lead a team in successfully implementing BlackLine solutions while achieving team goals. The ideal candidate will have strong communication and customer management skills to foster positive relationships with both employees and customers. This role requires a self-starter who excels in a fast-paced, dynamic environment. The Implementation Manager reports directly to the Director of Professional Services, with a reporting line up to the regional VP of Services, the head of Global Services, and the Chief Customer Officer (CCO).

You’ll Get To::

• Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes.
• Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes.
• Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target.
• Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment.
• Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices.
• Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments.
• Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness.
• Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures.
• Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.

What You’ll Bring::

• Excellent communication skills, capable of working across all organizational levels.
• Bachelor’s degree in Business, Technology or related field.
• Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and accounting software.
• Demonstrated initiative and strong organizational, problem-solving, presentation, interpersonal, time management, and consultative skills.
• Preferred: Software background, Accounting and Financial Services experience, and previous management or supervisory experience.
• 2-3 years of consulting experience in software, technology, or audit/accounting.
• Proven experience in customer-facing roles.

Thrive at BlackLine Because You Are Joining::

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:: USD $112,000.00 - USD $149,000.0

Please refer the Job description for details