Manager - Promotions

at  Morongo Casino Resort Spa

Job Summary:
Responsible for development, implementation, management and evaluation of Promotions, Morongo Rewards players, and revenue tracking programs.

Essential Duties And Responsibilities:

• Manages activities to promote the casino to the general public. May include direct mail, telemarketing, advertising, publicity, community relations, and special events
• Designs promotions and monitors overall performance of Morongo Rewards
• Executes promotions on the casino floor, through the online player tracking system and tracking its success
• Assists in the implementation of promotional programs designed to attract and retain large groups of new and existing guests to the casino, as well as recover “inactive” guests
• Maintains relationships with known players and develops relationships with potential players
• Grows database for the Marketing Department to support the casino’s direct marketing efforts and increases player tracking of casino guests. Meets daily, monthly and quarterly signup goals to achieve carded play goals
• Manages data integrity in regards to Promotions team members input into Synkros
• Delivers marketing activity within agreed budgets
• Manages and maintains overtime and FTE hours according to company goals
• Ensures proper staffing and scheduling to meet business demands
• Oversees complimentary issuance by Promotions team members to ensure comp guidelines are met
• Performs other job related duties as assigned

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED required. Bachelor’s Degree (BS/BA) in Business, Marketing or related field and five (5) years experience in Casino Marketing, with an emphasis on casino player’s clubs and promotions preferred, with the ability to handle high volume, fast-paced environment; or equivalent combination of education and experience

LANGUAGE SKILLS:

Exceptional reading, writing, interpersonal and public speaking skills are important to the successful conduct of this position. Ability to read, analyze and interpret technical reports, general business periodicals, professional journals or governmental regulations. Ability to write reports and business correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, rates, ratio, proportions and percentages.

SUPERVISORY RESPONSIBILITIES:

• Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.
• Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Provides timely feedback and evaluations to team members.
• Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  Qualifications:
  In-depth knowledge of advertising, promotions, entertainment design, special events, direct mail, player tracking and public contract. Team leader and innovator relating to marketing concepts. Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs, especially in database and spreadsheet programs. Ability to tactfully and diplomatically interact with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations

Essential Duties And Responsibilities:

• Manages activities to promote the casino to the general public. May include direct mail, telemarketing, advertising, publicity, community relations, and special events
• Designs promotions and monitors overall performance of Morongo Rewards
• Executes promotions on the casino floor, through the online player tracking system and tracking its success
• Assists in the implementation of promotional programs designed to attract and retain large groups of new and existing guests to the casino, as well as recover “inactive” guests
• Maintains relationships with known players and develops relationships with potential players
• Grows database for the Marketing Department to support the casino’s direct marketing efforts and increases player tracking of casino guests. Meets daily, monthly and quarterly signup goals to achieve carded play goals
• Manages data integrity in regards to Promotions team members input into Synkros
• Delivers marketing activity within agreed budgets
• Manages and maintains overtime and FTE hours according to company goals
• Ensures proper staffing and scheduling to meet business demands
• Oversees complimentary issuance by Promotions team members to ensure comp guidelines are met
• Performs other job related duties as assigne