Manager, Quality

at  Samuel Son Co

ABOUT BURLOAK TECHNOLOGIES:

Burloak Technologies, a division of Samuel, Son & Co is a pioneering additive manufacturing (AM) metal technology company with an expectation of significant growth in the short term as a leading company in the AM sector. If you’re looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. We are seeking a Manager, Quality I to join our team in Oakville, ON.
LOCATION: 3280 South Service Road, Oakville, Ontario, CA L6L 0B1, On-site Position

Here are some of the great benefits that we offer:

• Competitive salary
• Company paid health and dental benefits.
• Paid vacation
• Defined Contribution Pension Plan with company match
• Opportunity for career stability and growth
• Protective personal equipment is provided, or cost of purchase is reimbursed.
• Affinity group for women
• Flexibility with start and end times (depending on circumstances and position)
• On the job training.

QUALIFICATIONS:

• Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, or a related technical field;
• 8+ years of relevant experience in quality management within a custom machining or manufacturing environment, with at least 3+ years in a leadership role.
• In-depth knowledge of ISO 9001:2015, AS9100D, ISO 17025 standards, including hands-on experience with audit processes and maintaining certification compliance.
• Proficiency in using measurement tools and gauges to inspect machined parts and features, using equipment including CMM Zeiss, Calypso software, 3D scanning systems.
• High competency and understanding of GD&T.
• Proficiency in Six Sigma, Lean Manufacturing, and quality management tools, with demonstrated ability to apply methodologies such as Root Cause Analysis, FMEA, and Statistical Process Control (SPC).
• Strong experience in supplier quality management, including auditing and working with suppliers to improve material quality and reduce non-conformance.
• Proven ability to lead cross-functional teams and work effectively with production, engineering, and customer-facing teams.
• Exceptional communication and interpersonal skills to manage customer and supplier relationships and to lead teams effectively.
• Strong problem-solving, decision-making, and conflict resolution skills, with the ability to manage multiple priorities in a fast-paced environment.
• Certification in quality management systems or Six Sigma (e.g., Green Belt, Black Belt) is highly desirable.
• Familiarity with advanced manufacturing technologies (e.g., CNC machining, additive manufacturing) is a plus.
  At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and embracing a diverse workforce and creating an environment that is open and inclusive for everyone.
  From material science, design optimization to precision manufacturing and part qualification, Burloak Technologies is propelling the adoption of additive manufacturing like no other. The future of end-to-end additive manufacturing begins with Burloak Technologies. We are investing to deliver world leading in-house capability and capacity are available to our customers and quality is always assured

• Oversees and ensures compliance with Burloak Technologies’ Quality Management System (QMS), laboratory protocols, regulatory standards, and customer requirements, specifically related to AS9100D/ISO 9001:2015, ISO 17025, and other relevant quality certifications.
• Manages Supplier Approval Program, quality inspection of all raw and finished materials in accordance with specifications and quality standards.
• Collaborates with company teams while maintaining full autonomy to address compliance issues and deviations promptly, safeguarding customer interests.
• Leads the development, implementation, and approval of quality plans, work instructions, inspections, internal audits, calibration, and Non-Conformance Reporting (NCR) & Corrective Action Reporting (CAR) programs, serving as a key interface with customers.
• Updates and modifies in-house systems and procedures to meet the requirements of external certification bodies.
• Manages customer complaints, implements containment measures, performs root cause analyses, and oversees corrective and preventive actions.
• Works closely with the management team to share ideas and supports continuous improvement initiatives, optimizing processes and ensuring alignment with company and customer quality standards.
• Updates quality documentation and ensure the application of lessons learned from quality concerns in new customer contracts. Maintains systems and procedures to meet customer requirements and audit standards.
• Establishes and refines quality standards, sign-off instructions, and documentation.
• Reports on key quality metrics on a monthly basis.
• Manages, coaches, and develops a high-performing Quality Operations team, ensuring they meet objectives, deliver best practices, and drive continuous improvements.
• Builds and maintains strong relationships with internal and external stakeholders to support optimal performance.