Manager, Quality Systems

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Qualifications, Knowledge and Skills Required:

• A science related degree in Chemistry, Engineering or Biotechnology or equivalent
• A minimum of seven (7) years’ experience in a pharmaceutical Quality related role, preferably within a Quality Systems team
• A strong working knowledge of GxP regulations in the European Union (EU), United States (US) and other relevant global markets
• Knowledge of OPEX tools
• Experience in leading or participation in project teams
• Works under minimum supervision and exhibits a positive work attitude and high productivity
• Detail-oriented, well organised and have excellent verbal and written communication skills as well as excellent organization and follow-up skills
• Candidate must be flexible and comfortable working in a fast-paced environment with aggressive and dynamic timelines
• Excellent interpersonal skills
• Ability to collaborate, facilitate, and support standard practices across multiple functional groups in diverse geographical locations are required; self-motivated
• Strong presentation skills; confident public speaker
• Ability to multi-task numerous projects
• Ability to achieve targets and milestones
• Can prioritize workload based on changing business needs
• Ability to recognize topics / decisions requiring escalation
• Ability to work with initiative and manage own workload
• Proficient in the use of Microsoft Office programs including OneNote and SharePoint platforms
• Fluent English is required. For roles based in Switzerland, French is also desired.
• Strong working knowledge of Microsoft Offic

THE ROLE

BMS External Manufacturing is looking to recruit on a permanent Contract Manager, Quality Systems, reporting to Director, Quality Systems & Network Support Global Quality Operations Org.
Based on your function, department or individual position, you will have the opportunity to discuss with your Manager the option to work remotely up to 50% of the time, over a two-week period, with the flexibility to choose the days that align with your collaboration needs.

KEY DUTIES AND RESPONSIBILITIES:

Process Ownership

• The Quality Systems Manager will act as end-to-end Local Process Owner of one or more Quality Systems used within Global External Manufacturing
• Establish and maintain relationships and communication pathways with Global Process Owners and Global Process Leads for relevant systems
• Act as primary ExM representative at Global Community of Practice meetings
• Gather stakeholder input from within ExM on any Global Process changes or initiatives and represent the input back into the Global Network
• Own all elements of the process including relevant procedures / forms, training materials, SharePoint content, metrics where applicable
• Display technical knowledge of the process and understand risks/weaknesses in the system
• Responsible for ensuring the elements of the process are compliant with Regulatory requirements, Health Authority expectations and with Bristol Myers Squibb (BMS) policies / global procedures where applicable
• Responsible for ensuring the elements of the process are current and reflect current practices
• Be primary subject matter expert for review of regulatory changes, responsible for coordination of input from key stakeholders into the impact assessment to the process
• Ensure appropriate Key Performance Indicators are in place to measure the effectiveness of the system within ExM
• Regularly review the process (trends metrics, trends observations, right first time (RFT), Design, optimisation) for their effectiveness and provide feedback to the Quality management team for action and remediation
• Own relevant process issues - speak to trends / issues / exceptions at External Manufacturing Tier 3A and 3B Quality Council.
• Own Health Authority commitments related to the process
• Act as the subject matter expert in audits / inspections
• Develop and implement pro-active continuous improvement plans for the process for example Value Stream Mapping and identification of weak elements, regulatory surveillance
• Processes include Deviation Investigations, Corrective Action / Preventive Action (CAPA), Complaints, Change Control, Quality Risk Management, Documentation, Training, Audits & Inspections.

Operations Support

• The Quality Systems Manager will be responsible for providing day-to-day support to ExM Operations on Quality Systems that enable business objectives to be achieved. This may include:
• Processing of Customer Complaint records, including escalation of expedited complaints
• Support the processing of deviation investigations, CAPAs and change controls
• Perform initial impact assessment of Global change controls that may impact ExM Operations
• Participate in Virtual Plant Team (VPT) meetings as appropriate
• Support the risk assessment and mitigation plans of Contract Manufacturing Organizations (CMO), as required
• Facilitate tracking of CMO Health Authority inspection observations and CAPAs
• Escalate any emerging trends / issues to the VPTs, as required.
• Provide Quality input ad hoc queries relating to ExM Operations
• Support metrics collection and processing, including:
• Capture and report on Quality data and metrics for management review and other organizational forums
• Utilize data analysis or software skills to build on existing tools to improve the quality system processes
• Collect statistical data and compile data for reports; update and assure the accuracy of databases; create management reports; collect, compile, and analyse data and information
• Other ad-hoc duties will be required which will include, but not be limited to, the following:
• Act as team lead for coordinator of work associated with complaints, change control, deviation, CAPA and document management in the applicable ExM location
• Author, review and approve Quality Management System (QMS) documents
• Process QMS documents in the electronic document management system
• Participate in and support Permanent Inspection Readiness activities
• Maintain the Quality Risk Register for ExM
• Monitor the periodic review of Quality Systems documents
• Maintain the system and process for record management
• Maintain the system for update of ExM GxP (Good Practice) Authorizations
• Act as facilitator and reviewer of global procedural updates through the GPO network
• Act as ExM Quality Systems representative on ExM and Global Quality projects
• Support the scheduling, execution, reporting, follow up and tracking of self-inspections audits
• Support preparation of and participate in Quality Council meetings
• Perform self-inspection audits as part of the audit team
• Review regulatory inspection observations from other BMS sites for site compliance
• Identify and implement continuous improvement opportunities for Quality Systems owned processes
• Act as qualified training for Quality Systems owned processes

Qualifications, Knowledge and Skills Required:

• A science related degree in Chemistry, Engineering or Biotechnology or equivalent
• A minimum of seven (7) years’ experience in a pharmaceutical Quality related role, preferably within a Quality Systems team
• A strong working knowledge of GxP regulations in the European Union (EU), United States (US) and other relevant global markets
• Knowledge of OPEX tools
• Experience in leading or participation in project teams
• Works under minimum supervision and exhibits a positive work attitude and high productivity
• Detail-oriented, well organised and have excellent verbal and written communication skills as well as excellent organization and follow-up skills
• Candidate must be flexible and comfortable working in a fast-paced environment with aggressive and dynamic timelines
• Excellent interpersonal skills
• Ability to collaborate, facilitate, and support standard practices across multiple functional groups in diverse geographical locations are required; self-motivated
• Strong presentation skills; confident public speaker
• Ability to multi-task numerous projects
• Ability to achieve targets and milestones
• Can prioritize workload based on changing business needs
• Ability to recognize topics / decisions requiring escalation
• Ability to work with initiative and manage own workload
• Proficient in the use of Microsoft Office programs including OneNote and SharePoint platforms
• Fluent English is required. For roles based in Switzerland, French is also desired.
• Strong working knowledge of Microsoft Office

Why you should apply

• You will help patients in their fight against serious diseases
• You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
• You’ll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days annual leave, access to BMS Cruiserath on-site gym and life assurance.