Manager

at  Queensland Health

ABOUT EHEALTH QUEENSLAND:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

THE ROLE:

You will be responsible for leading, managing and co-ordinating a team of technical staff in providing a range of ICT support services including desktop services, file server support, and voice/data communications to ensure the operations of the team function efficiently and effectively.

IN ADDITION TO THIS, YOU WILL BE RESPONSIBLE FOR:

• Provide high level system administration for the communications/network environment through investigation and diagnosis of issues by providing remedial action to ensure agreed service levels are maintained.
• Ensure service delivery meets service level targets and evaluate and assess the impact of change to the operational environment.
• Manage the installation and configuration of hardware, firmware and software in accordance with departmental standards and frameworks by undertaking and collaborating with peers.
• Establish and maintain highly effective working relationships by effectively communicating, negotiating, advising and working collaboratively with others to reach decisions.

Are you right for this role?

• Experience and ability to deliver high quality Information Communication Technology (ICT) services to clients of eHealth Queensland, with emphasis on managing workloads, priorities and working unsupervised.
• Well developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
• ICT leadership and management skills, including an ability to manage change and generate a culture of continuous improvement.
• Demonstrated technical expertise in the management, configuration, monitoring and design of ICT environments with knowledge and experience with LAN’s, PBX’s, Paging systems, Wireless networking and file server and desktop environments, with the proven ability and technical skills to support ICT services to meet agreed Service Level Agreements.
• Demonstrated experience or the ability to quickly learn Service Now and Information Technology Infrastructure Library (ITIL) Service Management processes (primarily incident / change / configuration management).