Manager, Quick Service Experience

at  Canucks

POSITION SUMMARY:

The Manager, Quick Service Experience will be responsible for driving the concourse fan experience and the department’s part-time Quick Service employee experience. This role will be focused on strategic hiring and staffing levels, developing training programs to create a premium service standard for our fans, and working with our People team on all matters relating to part-time Quick Service staff. The position will also provide operational support to the Quick Service management team.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

3-5 years management experience in the quick service hospitality industry
Post-secondary degree or diploma in a related field, such as Business or Hospitality
An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
Experience developing and leading training programs
Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service
A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
Superior communication, conflict resolution, and on-the-spot problem solving skills, with the ability to relate professionally to all levels of staff, management, fans and partners
Strong computer proficiency, including Microsoft Office and Outlook
Flexibility to work evenings, weekends, and holidays
Experience in a high-volume sports and entertainment venue or related environment is an asset
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled

(Other duties may be assigned as required)
Create, develop, and execute hiring strategies to ensure operational needs are met
Proactively monitor and initiate review of staff turnover and work towards ongoing improvement
Proactively evaluate and continually improve employee engagement in onboarding, training, recognition, and performance management
Provide ongoing support, coaching, and guidance to all Quick Service staff
Work with the Senior Manager, Fan Experience to lead the Fan Experience initiatives for Quick Service resulting in best-in-class fan “entertainment” on the concourses
Engage with concourse guests and team members, to ensure exceptional hospitality is always provided
Oversee communication and fan relationships to ensure all Quick Service-related complaints are effectively dealt with in a timely manner
Manage the safe service of alcoholic beverages
Proactively ensure and maintain work safe standards throughout areas of responsibility
Serve as an inspirational, committed, and responsible member of the company’s management team
Act as Quick Service’s subject expert for all the HR management systems