Manager, Regional Security Operations

at  IHS Towers

Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

Job Description

• Supervision and implementation of the company’s regional security plan.
• Serve as the loss prevention manager for the region.
• Lead engagement and interaction with Government Security Forces (GSF) at the regional level, ensuring actions from GSF that could affect business operations are timely managed.
• Directly oversees the management of security guards at IHS regional office, warehouses, tank farms and guest houses within the region.
• Maintain integrity of the access control systems to include, but not limited to: CCTV, ID systems, ID cards, etc.
• Implement processes and procedures to improve access management on sites in the region for all categories of customers and stakeholders.
• Supervise and manage Specialist, Security & Community Intervention on all field operational processes and procedures.
• Compile crime reports from states in the region for the assessment of company security risk and proactively proffer possible mitigations strategies for the safety of all teams in the region.
• Liaise regularly and hold monthly or weekly regional meetings with functions across the business to resolve site access issues in any site within the region.
• Provide meaningful recommendations to HQ on the integration of current operational and investigation best practices to ensure a solid and robust security framework for the department.
• Respond to community letters and ensure proper representation of regional security team at Community Development Area (CDA)/ Estate meetings.
• Ensure all compensation requests are investigated and closed on time in line with company-approved policy/ guidelines.
• Set up awareness campaign to enlighten communities about IHS policies, processes, and procedures that affect community demands/ expectations.
• Conduct regular security awareness training for staff, contractors, and visitors.
• Collate all community agitations and responses reported by team members and share with HQ on a weekly basis and advise on corporate social responsibility (CSR) interventions where appropriate.
• Track all escalated issues community demands, payments made, and issues resolved.
• Prepare and submit weekly reports to the Senior Manager, Security Operations on all matters pertaining to security operations and community Interventions in the region.
• Perform other tasks, duties and responsibilities as assigned by Senior Manager Security Operations.
• Ensure compliance with Voluntary Principles of Human Rights by GSF deployed to support IHS operations

QUALIFICATIONS

• HND/ Bachelor’s degree in any relevant discipline.
• +5 years’ relevant work experience.
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  Additional Information

ORGANIZATIONAL COMPETENCIES

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Please refer the Job description for details