Manager, Registries Business Operations

at  Alberta Motor Association

YOUR favourite PLACE TO BE IS ONE STEP ahead.
WE ARE LOOKING FOR A FORWARD-thinking,
FORWARD-doing LEADER.
Posted: 10-08-2024
Closed: Until filled
Location: South Administration
At AMA Registries, we meet our members at some of life’s most important moments, and as a key leader within the department, you’ll help ensure the very best member experience. Through your insight, support and top-notch leadership, you’ll ensure everyone is going in the right direction and enjoying the experience along the way. You help shape a vision and then bring it to life with your passion, mentorship and performance abilities. Is there a challenge or uncertainty in your way? No problem, you know how to address these with collaboration, evaluation of the overall issue, and open communication.
The Manager, Registries Business Operations, is a leader in the Registries business, with oversight on strategic business direction, the Registries contact centre and processing, along with overall administration. This role supports the implementation of Registries’ strategies while supporting the Association’s overarching strategic direction. The Manager contributes to the implementation of Registries budgets and strategic plans, supports marketing, finance, and information technology. This role directly oversees the Vehicle Registration Auto-Renew program and other renewal programs, including the establishment and realization of the program’s overall vision, achieving the acquisition and retention targets required to support program goals, and the necessary measures to ensure program and technology performance.

WHAT YOU’LL DO

• Report to the VP, Advocacy & Operations, Member Services and collaborate with other colleagues across the organization.
• Contribute to the development of Registries strategic plans and align departmental goals with the overall business strategy.
• Provide insights and guidance for Registries budgets and financial forecasting processes.
• Contribute to the development of the marketing plan for Registry Services.
• Oversight of the completion of quarterly reports for the Board of Directors.
• Evolve the Registry learning model in support of the strategic plans.
• Support Registries modernization, automation and efficiency initiatives and seek feedback for continual improvement.
• Build and maintain effective partner relationships with external stakeholders, including GOA & AARA, and often represent AMA in external meetings.
• Establish the overall vision and optimization for renewal programs and ensure successful implementation through collaboration with business partners.
• Achieve/exceed service standards for member response times through our omni channel model.
• Collaborate with the Consolidated Contact Centre to implement quality monitoring practices and enhance the member experience by providing the opportunity to connect with AMA in the channel of their choice.
• Establish and maintain an enthusiastic and positive work environment; build teams and foster healthy group dynamics that enable positive growth and execution.
• Occasional business travel within the province is required.

WHAT YOU’VE DONE

• You have a minimum of 7 years’ experience in a progressive managerial or leadership role with demonstrated ability to manage teams, projects, or departments.
• Degree in Business Administration or Management (preferred).
• You have in-depth knowledge of Alberta Registry Services (preferred).
• You have experience setting strategic goals, managing budgets, and driving performance in line with organizational objectives.
• You have proven success in developing and maintaining effective relationships with leaders at all levels of the Organization.
• You are solution driven with the ability to demonstrate empathy, creativity, and rational thinking.
• You can obtain a clear police information check.