Manager - Resolution & Insights
at Kiwibank
Lower Hutt, Wellington, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Nov, 2024 | Not Specified | 30 Oct, 2024 | N/A | Resumes,External Agencies,Daily Operations,Power Bi,Business Analytics,Financial Services | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Excellent benefits including wellbeing leave, subsidized banking and insurance and more!
- Kiwibank’s market leading Parenthood Package includes Kiwisaver contributions for up to 52 weeks.
- Based in Lower Hutt or Hastings with minimum two days in office.
Responsibilities:
- Lead a team of Specialists creating a resilient high-performance team culture. As a leader you will manage daily operational workflow and SLAs, onboard new team members and drive ongoing training for your team.
- Monitor and resolve complex and escalated complaints ensuring timely and accurate solutions for our customers.
- Undertake regular reviews of resolved complaints by the team to ensure compliance with the Complaints Management Standard.
- Ensure Kiwibank complies with internal Kiwibank policies, our legal obligations, the Banking Ombudsman scheme requirements, and the Code of Banking Practice.
- Utilize data and reporting to identify issues, insights and uplift delivery for our customers
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Banking/Mortgage
Banking / Insurance
IT
Graduate
Proficient
1
Lower Hutt, Wellington, New Zealand
