Manager, Retail Buying & Business Operations

at  Royal Ontario Museum

Are you passionate about culture, the arts, and retail business operations? Do you have a knack for strategic planning and an eye for unique retail products? Join our team at ROM and embark on a rewarding career as a Manager, Retail Buying and Business Operations.

POSITION SUMMARY:

As the Manager, Retail Buying and Business Operations, you will lead our retail product buying and business operations team. You will ensure our retail offerings align with ROM’s curatorial initiatives, support the museum’s goals, and cater to a diverse audience. Your role will be pivotal in enhancing our retail operations and exceeding budget targets.

QUALIFICATIONS:

• University degree in retail business or supply management, with certification in supply chain procurement.
• Minimum of ten years of related management experience or an equivalent combination of education and experience.
• Proven experience as a manager in retail business operations or a relevant role.
• Outstanding oral and written communication and customer service skills.
• Excellent organizational and project management skills.
• Demonstrated skills in staff team management.
• Proven ability in effective facilitation and negotiation with suppliers and artists.
• Familiarity with current purchasing and retail business operations best practices.
• Strong experience with market research, data analysis, and forecasting techniques.
• Extensive experience in managing Shopify E-commerce business operations, ensuring seamless integration of online and in-store retail strategies.
• Excellent knowledge of MS Office and working knowledge of purchasing software (e.g., Shopify Plus and purchasing apps).
• Strong experience in developing and controlling budgets for retail store product purchasing and business operations.
• Ability to work irregular hours, including evenings and weekends, based on retail business operations, inventory taking, seasonal peak product buying, museum visitation, and deadlines.
• French language knowledge would be an asset.

• Research product categories that complement ROM’s curatorial initiatives and strategic plan.
• Monitor store sales, product margins, and key performance indicators (KPIs) to ensure retail operations meet and exceed budget targets.
• Use tact and diplomacy when dealing with independent and community-based artists and suppliers.
• Successfully negotiate product purchases from online multi-vendor sites, in-person suppliers, independent artists, and community artist collectives.
• Collaborate with other ROM departments to ensure product categories and stories are aligned with cross-departmental initiatives.
• Work with retail team members to ensure product supply meets shopper and seasonal demand, as well as exhibit and gallery merchandise story demand.
• Perform other duties as assigned.