Manager

at  RWJBarnabas Health

Req #: 0000165183
Category: Leadership
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Access Services

QUALIFICATIONS:

Required:

• High School Diploma
• 5 years Patient Access leadership experience
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Preferred:

• College Degree

ESSENTIAL FUNCTIONS:

• Works with the Patient Access Supervisor to ensure the accuracy and integrity of all registrations and processes within the departments
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Supervises staff and assures all issues are addressed and patients are registered appropriately without delay
• Ensures that the staffing allocations are coordinated for timely registrations of all patients
• Completes regular assessment of the department to identify issues and develop processes for improvement
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met.
• Reviews and recommends any changes to departmental policies
• Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
• Monitors and act upon all aspects of the Patient Access Department registration functions through the assessment, analysis of reports and related documents
• Creates, implements and monitors action/work plans designed to improve metrics
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Provides clear communication and expectations for staff around KPI s and goals
• Responsible for reviewing all patient complaints reported by the team or via the Verge System
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
• Responsible for ensuring the accuracy of registrations which includes correcting and tracking registration errors via daily reports
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
• Completes all other duties as assigned

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.