Manager, Sales (Basketball)

at  MLSE

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description

The Manager, Sales on the basketball vertical is responsible for supporting all functions related to ticket sales of the Toronto Raptors (NBA) & Raptors 905 (G League). Managing a team of Account Managers and Account Executives, the successful candidate will be responsible for generating revenue through the sale of full season memberships, partials, groups, and single game tickets. Candidates must have a passion to support the growth of basketball in this country. This individual’s energy is infectious. They have a positive outlook and the sheer determination to achieve what others only dream about. The successful candidate is a proactive, goal-oriented individual with a positive track record of sales success and the ability to inspire, mentor and develop a growing sales team.

• Mentor, coach, and encourage a team of sales professionals to grow the basketball ticket sales business to achieve annual revenue and expense targets.
• Inspire and champion an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun.
• Support the establishment of individual targets and work collaboratively with internal business partners on annual ticket sales objectives.
• Support the creation of annual business plans that strategically guide day-to-day ticket sales efforts for the team including inventory management, pricing, and prospect pipeline management.
• Lead existing businesses and build innovative programs to drive new business and expand the basketball audience.
• Support sales reps in their effort to achieve targets, continuously supervise efficiency levels, and assess their performance on a quarterly basis.
• Design and lead all aspects of CRM reporting protocols within Salesforce to monitor team/individual performance.
• Implement new strategies and techniques based on industry-standard methodologies, research, and data.
• Lead prospecting calls and sales presentations to customers as necessary and as a developmental opportunity for your teams.
• As required, generate new revenue as an individual contributor by selling season tickets, partial plans, and group tickets.
• Strategically align and work collaboratively with other commercial departments to create cross-selling opportunities and programs.
• Collaborate with the marketing team to achieve single ticket revenue objectives, production of ticket sales content, and the creation of marketing collateral and material (ie. group sales templates/fliers, brochures, etc.)
• Work in conjunction with the membership team to support overarching basketball vertical ticketing objectives.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• An innovative and enthusiastic leader who cares deeply about basketball and the growth of the game in Canada.
• Proven record of accomplishment in people development, coaching, and culture building. You are proud of the development of people and culture and can demonstrate success in this area.
• Outstanding teammate and ability to thrive in a fast-paced, ambitious environment where quality, innovation, and customer service are critical to organizational success.
• Ability to coach/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with divergent thoughts and embrace team candor to create an inclusive culture with high engagement.
• Solid campaign management experience and organizational skills including the ability to set and drive requirements through peers across multiple functional areas.
• Systematic, self-motivated, and detail-oriented with demonstrated creativity in problem-solving and innovation.
• Superior written and oral communication skills and the ability to work with multiple collaborators to prioritize tasks and projects effectively.
• Expertise in the interpretation and presentation of sales results to a wide range of audiences.
• Experience working in Salesforce with the ability to lead and drive consistent usage of the CRM system with adherence to the sales process.
• Flexibility to work non-traditional hours and game nights as required.
• Not a requirement but a benefit:
• Knowledge of ticket sales/marketing best practices and industry best practices.
• Knowledge of the ticketing system operations (Archtics).
• Strong database within sports and/or entertainment.

Additional Information

• Mentor, coach, and encourage a team of sales professionals to grow the basketball ticket sales business to achieve annual revenue and expense targets.
• Inspire and champion an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun.
• Support the establishment of individual targets and work collaboratively with internal business partners on annual ticket sales objectives.
• Support the creation of annual business plans that strategically guide day-to-day ticket sales efforts for the team including inventory management, pricing, and prospect pipeline management.
• Lead existing businesses and build innovative programs to drive new business and expand the basketball audience.
• Support sales reps in their effort to achieve targets, continuously supervise efficiency levels, and assess their performance on a quarterly basis.
• Design and lead all aspects of CRM reporting protocols within Salesforce to monitor team/individual performance.
• Implement new strategies and techniques based on industry-standard methodologies, research, and data.
• Lead prospecting calls and sales presentations to customers as necessary and as a developmental opportunity for your teams.
• As required, generate new revenue as an individual contributor by selling season tickets, partial plans, and group tickets.
• Strategically align and work collaboratively with other commercial departments to create cross-selling opportunities and programs.
• Collaborate with the marketing team to achieve single ticket revenue objectives, production of ticket sales content, and the creation of marketing collateral and material (ie. group sales templates/fliers, brochures, etc.)
• Work in conjunction with the membership team to support overarching basketball vertical ticketing objectives