Manager Sales Operations

at  LyondellBasell Industries

Location:Rotterdam, NL, 3013 AA
Req ID: 86956
Facility: Rotterdam-554
Department: Sales Operations I&D Europe
Division: I&D, Supply Chain, CCE & LYBOM
Are you looking for a role where you’ll manage a small (mainly technical) team and are alsofocussed on projects? And do you bring commercial experience as well as experience within thechemical industry? Do you want to work in a leading international company within its field, in anenvironment where professional and personal growth is encouraged? Welcome toLyondellBasell…

THIS IS WHO YOU ARE

To be successful in this role you recognize yourself in the following profile:
You can present and summarize complex technical issues with clarity, not just to your team, but also to sales, customers, business leaders, and the supply chain. You possess strong leadership, interpersonal, and teamwork skills that allow you to work effectively and achieve results through the contributions of others within the organization. If you’re able to combine the attributes of independent initiative with the ability to harness resources from across the organization for timely implementation of objectives, then we’re looking for you. We value individuals with well developed communication, problem-solving, project management, and decision-making skills.

Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

As the Sales Operations Manager you’ll be in a leadership position within the I&D (Intermediates & Derivatives) EMEA Sales team, reporting to the Director, Sales, EMEA. This role has oversight of a team consisting of two Technical Service Specialists and one Sales Analyst. You will be developing the regional technical service strategy in addition to managing the processes for product handling, product technical specifications and product quality issues for the I&D EMEA business. You will also serve as the focal point representing the global I&D sales team for projects related to systems, processes and CCE driving more global alignment and standardization.

Roles & responsibilities:

• Work closely with Product Safety and other regional technical service teams to coordinate processes, reporting and product risk reviews;
• Manage the training on I&D products and end uses, for Sales, Marketing, Planning and other functional groups, aligned globally;
• Ensure proper representation for LYB on industry panels such as CEFIC and influence external regulatory and compliance decisions;
• Consult with Business Management, Supply Chain and Sales to manage technical product issues such as customer qualification and customer assessment protocols for high risk products;
• Develop and gain endorsement for regional EMEA technical service strategy incoordination with the Americas and Asia;
• Manage team participation in business support activities including assessments of logistics service providers, incident root cause analyses, technical or product stewardship project teams and establishing operational standards for product handling or storage;
• Work closely with Sales, Business, support functions and CCE to manage and drive continuous improvement projects that solve challenges related to the LYB customer experience. Ensure proper project management across all initiatives including I&D resource planning based on a defined I&D Sales and Business strategy;
• Make decisions, pushing back when necessary, in the best interest of the global I&D sales organization for projects involving systems, processes and CCE initiatives, aligned with the global stakeholders;
• Take shared ownership of Global I&D and corporate initiatives by being or working with the implementation lead(s) to drive success within the regions;
• Provide recommendations to I&D leadership in line with the Business Unit goal to develop and execute global CCE strategy for I&D;
• Drive and improve Sales Analyst activities including contract management, commercial process excellence, KPI’s and commercial process improvements within the Sales organization working together with Global I&D Sales Analyst;
• Guide Sales Analyst in effective and efficient analysis of sales performance and execution of reporting requirements as a framework for achieving Sales and Business strategies.