Manager, Sales Operations

at  Thermo Fisher Scientific

JOB DESCRIPTION

In this role, the Manager of Sales Operations will:

Develop, enhance and reinforce strategic analytics tools and processes.

• Assist in the establishment, reinforcement and socialization of key performance indicators that reflect strategic vs activity metrics
• Ensure respective data analytics tools are aligned with strategy and market dynamics
• Continually explore solutions and recommend ways to improve on tools and resources
• Explore and implement Generative AI solutions

Drive Commercial Excellence Through Data Analytics Training and Adoption:

• Establish training curriculum that aligns with sales strategy and contains both tactical and practical applications
• Facilitate training as key elements of onboarding, phased learning, regional meeting and on-demand requests
• Ensure commercial excellence and adoption through analysis and proactive engagement to ensure compliance
• Evaluate Customer Allegiance Score (CAS) detractor trending, coordinate workflow and be responsible for pull through for North America commercial team

Provide data analytics to support business and reporting needs:

• Meet the needs and timelines for distribution and explanation of respective Sales Analytics
• Handle routine reviews and communications (i.e.., Daily Sales, Funnel Health, Win Rate, PowerBI and Key Performance Indicator metrics…)
• Recognize the need and meet the demands for Marketing Analytics
• Respond to additional data analytics requests from leadership and field sales team members

Ensure Sales Operations Communication and Collaboration: This will include but is not limited to:

• Proactively engage with EU and International teams to standardize reviews and processes
• Maintain an accurate pulse through routine co-travel and routine collaboration with salespeople
• Collaborate with SDG aligned initiatives to pull through aligned initiatives
• Work closely with training team and CRM Administration to remain aligned on funnel health and critical initiatives
• Continue the Deshae and Edward show to drive positive culture and bring meaningful updates to the team

Please refer the Job description for details