Manager, Sales Support

at  TFG Financial Corporation

YOUR TALENT, YOUR TERMS | RESULTS, RECOGNITION AND REWARDS

TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.
TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business.
TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
• Proven interpersonal and communications skills, including coaching, feedback and motivational techniques to successfully conduct program related activities, manage direct reports and influence others to become operationally effective
• Ability to lead and motivate a team towards performance goals
• Detail oriented and able to identify errors
• Advanced skills with Microsoft Office products
• Post-secondary diploma or bachelor’s degree is an asset
• 5+ years of experience in financial services
• 3+ years supervisory or managerial experience required

The Manager, Sales Support is responsible overseeing a team of Sales Support Representatives and ensuring adherence to policies/processes, quality, training and coaching. The Sales Support team’s main focus is to prepare and complete lease and loan documentation for equipment financing transactions.

• Responsible for team members being knowledgeable of the products, services and procedures relative to the needs of the groups they are supporting
• Maintain accuracy of Sales Support Representatives’ work by performing quality assurance
• Ensure that Sales Support team members are organized, sufficiently trained and cross-trained to perform their responsibilities and are developed to their potential and deployed in a manner that permits a cost-effective operation
• Respond to and resolve escalated issues. Escalate problems or situations to the appropriate leadership for resolution
• Conduct performance reviews with Team Leads
• Plan and facilitate weekly group huddles and skill-building sessions with Team Leads and the Sales Support team
• Ensure optimum levels of productivity are maintained by utilizing and applying operational effectiveness metrics and systems
• Participate in partner meetings and action any Sales Support related initiatives and deliverables
• Analyze current Sales Support processes and procedures and develop strategies for improvement
• Foster strong relationships with all partners including lending partners, origination partners and internal teams to ensure partner satisfaction