Manager, Salesforce Platform Architecture

at  Ingredion Incorporated Corporate

Qualified candidates will have:

• Bachelors’ degree in a relevant business and or technology focused discipline. MBA is a plus
• Minimum 5yrs of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management and/or related fields
• Deep expertise in SalesForce.com, and knowledge of leading practices for the platform management and development to create value
• Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant)
• Ability to prioritize and develop business propositions that translate into actionable initiatives
• Experience in leading and managing complex projects with corresponding change management
• Ability to travel up to 15%+ of the tim

• Develop and drive adherence to standards relative to SFDC data models– e.g., Accounts, Contacts, Opportunities; define how these should be administered across clouds to assure consistent use, data interoperability, and analytics/reporting
• Support design, and adoption of enterprise end-to-end business process standards, KPIs and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs
• Provide thought leadership and recommendations on emerging and suitable Salesforce and broader Salesforce ecosystem capabilities and tools that create value for GTM employees and customers which will aid in forming a healthy and sustainable long-term Salesforce roadmap
• Ensure Salesforce platform integrity by monitoring the health of our org and data within, including associated integrations
• Work with IT partners to implement optimized archiving policies as well as enabling strict data security policies via Shield and other tools.
• Coordinate review and release of upcoming Salesforce and third-party managed package changes with Global CRM Manager, CRM Regional leads, impacted Business Stakeholders, and IT Partners
• Support change management strategy and plans, including, with others, training and communications and corresponding KPI’s/Dashboards, to drive adoption and usage of CRM processes and systems/tools to deliver business impact
• Support strategy to build CRM analytics to inform strategic decision making and identification of growth opportunities
  This position is well-suited for you if you bring:
  – A passion for customers, demonstrated business acumen and digital first mindset
  – Sufficient Salesforce technical depth and understanding of Salesforce architecture and data models, and dependencies across clouds is required. Certifications are a strong plus.
  – Experience managing and or implementing Salesforce Clouds within the context of a deeper and broader Enterprise Architecture, and familiarity with Sales, Marketing and or Commercial processes
  – Understanding of the lead-to-cash processes, preferably within a B2B manufacturing environment
  – Process and functional orientation, data management with analytical skills to identify opportunities and drive optimization
  – Strong interpersonal and communication skills, with the ability to interact effectively and influence various levels of the organization across functions and or a variety of cultures/geographies
  – Attention to detail and ability to prioritize effectively within a fast-paced environment
  – Experience working in a B2B environment and/or the manufacturing industry, preferably within the food, nutritional, specialty chemical industries or other relevant B2B environments.

Qualified candidates will have:

• Bachelors’ degree in a relevant business and or technology focused discipline. MBA is a plus
• Minimum 5yrs of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management and/or related fields
• Deep expertise in SalesForce.com, and knowledge of leading practices for the platform management and development to create value
• Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant)
• Ability to prioritize and develop business propositions that translate into actionable initiatives
• Experience in leading and managing complex projects with corresponding change management
• Ability to travel up to 15%+ of the time

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant’s accommodation needs.