Manager/Senior Manager Commercial and Operational Excellence

at  Singapore Airlines

JOB DESCRIPTION

The successful candidate will be part of Corporate Learning Centre of Human Resources Division to drive value outcomes in learning; leading a team to identify, develop, and deliver cost-effective upskilling and reskilling for SIA staff in core aviation domain; and to achieve improved customer experience and excellence in commercial and operational capabilities.

REQUIREMENTS

• Possess a university Bachelor’s degree in any discipline.
• An Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP), is required.
• A Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), is an advantage.
• 8 to 16 years working experience in learning & development or human resources for large-scale global workforce or in Aviation Commercial and/or Operations will be an advantage.
• Passion for continuous learning and fluency in adult learning pedagogies.
• Experience in leading teams to:
• Develop and implement effective learning interventions with rich and relevant business value-outcomes.
• Forge relationships with stakeholders and partners to drive organisational change and achieve business goals.
• Balance upholding standards and ensuring compliance with inculcating innovation and agility.
• Coach and develop people, to develop other people.
  We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified

• Lead team to elevate and drive commercial and operational excellence upskilling and/or reskilling in the domains of Customer Service & Culture, Airport / Ground Operations, Passenger Sales & Marketing, Cargo Operations & Sales, and Global Onboarding & Aviation Industry.
• Lead team to perform regular and/or ad-hoc Learning Needs Analysis with stakeholder Business Units (HQ and Regions), prioritise learning requirements vis-à-vis business value-outcomes.
• Guide team to procure, design, develop, and evaluate learning interventions and programmes, including adoption of effective learning methodologies or techniques, and partnering providers, to ensure cost-effectiveness, relevance to business needs, and achievement of intended learning outcomes.
• Oversee planning and delivery of learning interventions and programmes, including scheduling of instructor-led classes (in-person or virtual) and upholding of requisite standards, to ensure sufficiency and timeliness of learning for SIA ground staff, compliance with regulatory requirements, and attainment of optimal learning experience.
• Lead course managers to recruit, develop, manage, engage, and recognise pool of in-house CLC instructors and Associate Trainers (ATs), to build a talent pipeline of subject matter expertise.
• Evaluate and leverage on new tools and techniques, including digital and GenAI technologies, to drive increased effectiveness, productivity, and/or learner engagement.
• Engage regulatory bodies (e.g. CAAS, IATA) and ensure learning interventions are compliant to local and international regulations (e.g. DGR, W&B).
• Together with stakeholder Business Units, operationalise and ensure continued relevance of Training Roadmaps, to support career development and succession planning among job families.
• Propagate a vibrant learning culture across SIA via learning events, campaigns, and festivals (e.g. LIFE).