Manager/ Senior Manager (Service Strategy & Policy)

at  IRA Inland Revenue Authority of Singapore

[What the role is]
Be Transformational.
At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation’s social and economic growth.
Taxpayer Experience and Strategy branch plays a central role in driving Whole-of-IRAS service policies ensuring alignment with Public Service initiatives. The branch is responsible for digital service platforms, including driving Centre of Excellences for Automation, Service Analytics and End-user tools for IRAS.
[What you will be working on]

• To formulate Whole-of-IRAS service strategies to drive service excellence and ensure alignment with public service policies

• Improve partnership and engagement efforts with taxpayers and stakeholders through various surveys, environment scanning and research methodologies.
• Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery
• Support QSM on feedback. Work with various internal and external stakeholders to support public service initiatives.

[What we are looking for]

• Strong written and verbal communication skills

• Self-driven and motivated
• Ability to question, probe, analyse and make sound recommendations
• Prior experience in research, policy and strategy development is advantages.

Please refer the Job description for details