Manager, Services Operations

at  Hope Community Service

MANAGER, SERVICES OPERATIONS – PILBARA/KIMBERLEY AND MIDWEST REGIONS

• Full time, 76 hours per fortnight located in Perth.
• Salary packaging benefits (find out more here on what this means)
• Flexible working arrangements available.
• Discounts with a major health insurance provider.
• We offer employees and their family members access to a confidential, and professional counselling service.

Other benefits

• Knowing you are making a real difference in your community and being part of a team that celebrates your successes and supports you during challenges.

HOPE ACKNOWLEDGES AND WELCOMES DIVERSITY IN ALL ITS FORMS AMONGST STAFF AND CLIENTS, INCLUDING CULTURE, LANGUAGE, RACE, ETHNICITY, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, INTERSEX VARIATIONS, RELIGION, AND SOCIO-ECONOMIC AND RELATIONSHIP STATUS.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ansume Lane on 0863926311, quoting Ref No. 1189216.

NB: TRAVEL IS A REQUIREMENT OF THIS ROLE.

HOPE has been a provider of community services in Western Australia for over 120 years, providing much needed support for people in the areas of alcohol and other drugs, mental health, justice and family and domestic violence.

REQUIREMENTS OF THE ROLE:

The Manager, Service Operations is a member of the Services Division leadership team and will play a critical role by leading the implementation of strategies to deliver and continually improve the service experience of Hope clients and service delivery teams.
The position reports directly to Chief Services Officer.

Key to this role with be the successful achievement of:

• Leading and managing the service stream to drive the provision of culturally appropriate, trauma-informed and child-safe services.
• Driving the achievement of HOPE’s Strategic Plan through the design and implementation of operational plans.
• Ensuring compliance with HOPE’s models of care, standing operating procedures and accreditation standards.
• Upholding HOPE’s Clinical Governance Framework and risk management processes.
• Ensuring optimal utilisation of financial and people resources to meet contractual obligations.
• Creation and submission of quality reporting