Manager, Smart Meter Operations Centre

at  Nova Scotia Power

The Opportunity:
Company, Department: Nova Scotia Power, Reg. Marketing Smart Meter Ops
Location: Halifax, Nova Scotia
Type of Employment: Regular, Full-time
We are looking for a Manager, Smart Meter Operations Centre to lead the Smart Meter Operations (SMOC) Team. You will join a dynamic group of professionals responsible for supporting Nova Scotia Power’s Advanced Metering Infrastructure (AMI) solution.
Key elements of this role include::

As the Manager, Smart Meter Operations Centre, you will be accountable to ensure smart meter data and AMI functionality are meeting business objectives. You will have the opportunity to:

• Lead a high performing and data-driven team that monitors and mitigates the smart metering technology risks and exceptions.
• Manage core operations of the Smart Meter Operating Centre including data quality management, transaction exception handling, meter firmware & configuration management, and mesh network monitoring & maintenance.
• Foster a culture of continuous improvement to increase team effectiveness and job satisfaction.
• Build and maintain strong partnerships with other business leaders such as Customer Care, Billing Services, Meter Field Services, and IT, as well as with vendors & service providers supporting the Smart Meter Operating Centre.
• Develop meaningful KPI’s to ensure that AMI systems are properly configured, and data availability/accuracy exceeds the metrics required of the business.
• Engage in industry events and working groups to develop a broad knowledge of leading AMI practices and capabilities to identify new value opportunities and support the creation of functional roadmaps and strategic plans.
• Provision team expertise for project work involving AMI capabilities, supporting the design, development, testing, & deployment of new or modified AMI capabilities.
• Oversee operating & capital budgets for the Smart Meter Operating Centre.
• Collaborate with other leaders in the Customer & Grid Intelligence team to deliver modern, innovative solutions for NS Power customers.

These skills will make you successful::

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• Minimum 5 years utility experience (metering or communications technologies would be considered an asset)
• Proven team leadership, motivational and performance management skills
• Strong written and presentation skills with the ability to organize and convey complex information in a compelling way.
• Ability to plan, prioritize, and deliver multiple initiatives and objectives within established timelines.
• Experience managing vendors / external service providers.
• Exceptional negotiation skills with the ability to influence and resolve complex and critical issues.
• Excellent analytical and problem-solving skills.
• Demonstrated ability in process development, risk identification, problem resolution, etc.
• Agility and flexibility to work in a fast-paced and changing utility environment.
• Innovation mindset to support identification, analysis and recommendation, of new value opportunities.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.
Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.
If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply and let us know why this role is right for you.

The perks of joining our team? We offer::

• Flexibility: Hybrid work model with 2 flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values

As the Manager, Smart Meter Operations Centre, you will be accountable to ensure smart meter data and AMI functionality are meeting business objectives. You will have the opportunity to:

• Lead a high performing and data-driven team that monitors and mitigates the smart metering technology risks and exceptions.
• Manage core operations of the Smart Meter Operating Centre including data quality management, transaction exception handling, meter firmware & configuration management, and mesh network monitoring & maintenance.
• Foster a culture of continuous improvement to increase team effectiveness and job satisfaction.
• Build and maintain strong partnerships with other business leaders such as Customer Care, Billing Services, Meter Field Services, and IT, as well as with vendors & service providers supporting the Smart Meter Operating Centre.
• Develop meaningful KPI’s to ensure that AMI systems are properly configured, and data availability/accuracy exceeds the metrics required of the business.
• Engage in industry events and working groups to develop a broad knowledge of leading AMI practices and capabilities to identify new value opportunities and support the creation of functional roadmaps and strategic plans.
• Provision team expertise for project work involving AMI capabilities, supporting the design, development, testing, & deployment of new or modified AMI capabilities.
• Oversee operating & capital budgets for the Smart Meter Operating Centre.
• Collaborate with other leaders in the Customer & Grid Intelligence team to deliver modern, innovative solutions for NS Power customers

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• Minimum 5 years utility experience (metering or communications technologies would be considered an asset)
• Proven team leadership, motivational and performance management skills
• Strong written and presentation skills with the ability to organize and convey complex information in a compelling way.
• Ability to plan, prioritize, and deliver multiple initiatives and objectives within established timelines.
• Experience managing vendors / external service providers.
• Exceptional negotiation skills with the ability to influence and resolve complex and critical issues.
• Excellent analytical and problem-solving skills.
• Demonstrated ability in process development, risk identification, problem resolution, etc.
• Agility and flexibility to work in a fast-paced and changing utility environment.
• Innovation mindset to support identification, analysis and recommendation, of new value opportunities