Manager, Software Development

at  Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
For this role we are looking for the successful candidate to be hybrid from our Galway City office (2-3 days per week).
Summary:
The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Development Manager to join the Conversational AI team, managing a high performing back-end team, to build products and services that bring the benefits of Generative AI to Genesys customers.
As a senior member of the Conversational AI team, you will be leading a team of Developers building AI powered conversational solutions. You will be contributing to the overall architecture and code base of the AI Platform. You will be working on tools and infrastructure challenges, involving machine learning and software engineering.
You will be joining a collaborative team of like-minded people, who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java , Python, JavaScript and, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS.
You are a hands-on development manager, who spends approx. 25%-50% of your time developing code, or a senior technical leader who wishes to move into Engineering Management.
What you will do:

Carry out line management of a high performing software engineering team

• Schedule regular 1-1’s with each team member
• Work with each individual to create and develop goals
• Provide mentoring to address gaps in skills and behaviours
• Provide timely feedback to individuals when the opportunity arises
• Carry out performance reviews and career planning
• Staff the team to deliver the product roadmap

Lead the team to deliver product features

• Ensure adherence to the SDLC process
• Assign Feature Leads and ensure they are carrying out all Feature Lead responsibilities
• Ensure the team align with priorities defined by Product Management and Engineering Leadership
• Ensure the team maintain required quality standards in the code base

Product

• Have a thorough understanding of Conversational AI features and Use Cases
• Have a good understanding of all relevant services in the Conversational AI domain
• Participate actively in Chartering, Storyboarding and feature check-ins
• Represent Engineering in the 3-in-a-box process

Service

• Have a deep understanding of the service architecture
• Contribute to the service code base
• Be an active PR reviewer
• Ensure focus on the resiliency, availability and performance of the service

What you will bring to the role:

• Experience in a software engineering team lead or development manager role
• Hands-on experience as a developer, preferably working with Java
• Experience of Cloud Native technologies, preferably AWS
• Previous experience of Scrum, CI/CD

Desirable Skills:

• Experience of Chat Bots or other Conversation AI tools
• Contact Centre domain experience
• Practical knowledge and understanding of Generative AI
• Track record of developing & growing teams

Our Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Experience in a software engineering team lead or development manager role
• Hands-on experience as a developer, preferably working with Java
• Experience of Cloud Native technologies, preferably AWS
• Previous experience of Scrum, CI/C