Manager, Software Engineering

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

NOTES/UNIQUE REQUIREMENTS:

• Occasional weekend work for Disaster Recovery
• After hours on-call escalation availability for major production issues
• Occasional travel between Toronto and Waterloo
• RCMP clearance

• Help lead the day-to-day operational support, renewal, enhancement, and compliance and security initiatives for Corporate applications.
• Manage software engineering team with a wide range of skill levels and a diverse set of technologies.
• Participate in capacity planning and lead overall career development of software engineering team
• Build and lead a high-performance team, providing mentorship and coaching to team members, and fostering a positive and collaborative team culture
• Ensure adherence to the standards and procedures for system implementation using Sun Life directive for change management to ensure reliability, accessibility, integrity, and security.
• Understand, measure, and help remediate any issues related to the standard operations metrics for changes, incidents, problems as well as the SLAs for business partners.
• Maintain effective communication channels within and across all IT teams and vendors. Act as the liaison between these departments and their business partners.Proactively and reactively resolve business and IT challenges.