Manager, Solutions architect

at  Writer

ABOUT WRITER

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work.
Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.
Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

Empower and enhance the capabilities of the Solutions Architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements

• Collaborate with colleagues in the Sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers
• Act as executive technical sponsor for Writer’s strategic customers
• Develop mechanisms to analyze market signals to influence Writer’s product roadmaps
• Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow
• Answer technical questions from customers on Writer’s technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users
• Establish and maintain strong relationships throughout the sales-cycle with our customers’ technical and executive staff
• Demonstrate Writer’s value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies Writer’s culture
• Transform our approach to facilitating customer evaluations and proofs of concept
• Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey
• Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation

ABOUT THIS ROLE

Writer is seeking a talented Manager, Solutions Architect, to join our innovative team.
We are in search of a dynamic individual with a proven track record of success in
scaling the SA function within a fast-paced startup or established technical
company. At Writer, we are dedicated to offering our customers expert guidance and
support as they leverage our cutting-edge generative AI technology. We believe in
staying at the forefront of AI innovation, and we need a leader who can keep pace
with our vision and drive us forward. If you have the skills and passion to make a
difference, we invite you to join us on this exciting journey.
As a leader in this role, you will have the opportunity to manage and mentor a highly
skilled group of Solution Architects, each with extensive knowledge and experience in
Data and AI technologies. This position offers a unique chance to influence and lead
a technical team in the exciting world of AI, while also fostering a collaborative and
inclusive environment.
Beyond your leadership responsibilities, your day-to-day activities will include
creating proof-of-concept demonstrations and building strong relationships with
key executives and managers. You will develop a deep understanding of our
customers’ challenges and work closely with our partners to align Writer’s solutions to
their needs. As the trusted technical advisor, you will own the technical relationship
with our valued stakeholders.

YOUR RESPONSIBILITIES

• Empower and enhance the capabilities of the Solutions Architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements

• Collaborate with colleagues in the Sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers

• Act as executive technical sponsor for Writer’s strategic customers
• Develop mechanisms to analyze market signals to influence Writer’s product roadmaps
• Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow
• Answer technical questions from customers on Writer’s technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users
• Establish and maintain strong relationships throughout the sales-cycle with our customers’ technical and executive staff
• Demonstrate Writer’s value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies Writer’s culture
• Transform our approach to facilitating customer evaluations and proofs of concept
• Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey
• Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation.