Manager, Strategic Planning & Performance Analytics

at  Beanfield Technologies Inc

OUR COMPANY:

At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village, we’ve always understood the importance of connection. That’s why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

POSITION SUMMARY:

The Manager of Strategic Planning & Performance Analytics is responsible for all aspects of reporting, analysis, insights, workforce planning, and strategic planning. Your main objective is to identify areas of opportunity within our operations and provide actionable recommendations to optimize performance, improve customer experience, and support our sales, customer experience and technical teams in achieving business objectives.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Business, Analytics, or a related field.
• 3+ years of experience in performance analysis, reporting, and strategic planning.
• Strong analytical skills with experience in data modeling and forecasting.
• Proficiency in data visualization tools
• Excellent communication skills with the ability to present complex data in a clear and concise manner.
• Proven track record of identifying opportunities and driving results through data-driven insights.
• Experience working in a call centre environment
• Bilingual preferred but not required.

• Develop, analyze, and present daily, weekly, and monthly performance reports to senior management, ensuring data-driven decision-making.
• Conduct deep dives into performance metrics, identifying trends, opportunities, and areas for improvement.
• Lead workforce planning efforts, ensuring optimal staffing levels to meet business needs
• Provide insights and recommendations to elevate sales performance, reduce churn, and improve the customer experience
• Utilize data analytics to forecast business trends and create models for predicting future performance.
• Launch initiatives to streamline processes, improve productivity, and reduce costs.