Manager Strategic Sales Operations

at  Emerson

If you are a professional looking for an opportunity to grow, Emerson has an opening for you as a Manager Strategic Sales Operations.
Your will work closely with the Sales Director on strategic business and market analysis, being the central point off all key initiatives and ensuring alignment with overall strategic goals. Your will provide leadership and lead all activities of the Inside Sales and Customer Care teams for Emerson in the Benelux. This encompasses the entire Quote to Cash & Order Management cycle ensuring we build and provide outstanding services. In addition to this the role is responsible for the teams supporting the Benelux business in our customer service centers in Szekesfehervar, Hungary, and other sites as the need arises.
We look forward to seeing your application!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Strong communicator
• Broad administrative interest, trouble-shooting skillsOrganizational skills for planning, workload distribution, time management

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Gather, analyze, and interpret data providing valuable insights (Market Trend, Customer behavior, Sales performance); Supervise key initiatives’ progress, and timelines to maintain synchronized and effective execution; Increase customer satisfaction and dedication through outstanding quality in quotations, sales order execution, projects, and enhanced service delivery
• Distribute workload and manage daily activities including order management, shipment monitoring, invoicing and documentation; Cooperate closely with operations, project execution and service teams to ensure the appropriate delivery of commitments to customer and enhance the customer’s overall satisfaction
• Ensure full operational compliance with legal and company requirements with regards to Trade Compliance, Due Diligence, and Ethical Business and follow the vital procedures; Actively participate in the continuous development and implementation of European and Business Unit processes
• Responsible for developing and reporting Operational metrics, supervising team activities and performance against business targets to drive profitability and growth; Lead, support, and action all customer order related issues, queries, or complaints in a timely manner; Ensure that all transactions are properly screened and recorded in accordance with the company’s Trade Compliance procedures and to raise any concerns or questions to the local Gatekeeper
• Actively support the hiring process, participate in interviews, provide input on the compensation packages, provide justification for dismissal and resignations of designated people resources with the support of the HR team; Identify the needs and actively support the process of skills and talents development withing the designated team using available Performance excellence process and tools; Demonstrate the capabilities of European Centralized Offices to improve achievement, quality, and cost efficiency of the organization
• Ensure PMO project execution methodology is applied to all relevant PMO projects; actively support and advise the implementation of globally aligned project processes, tools, and proficiencies, ensuring local applicability and adoption to improve performance that delivers efficiency and speed of execution
• Handle and mentor staff, establishing a performance management culture that ensures individual/team objectives are aligned to business goals; Willingness to travel within Europe (e.g. Szekesfehervar, Hungary & Mönchengladbach, Germany) for meetings, training, projects and assignments at customer sites when needed

FOR THIS ROLE, YOU WILL NEED:

• BSc degree or equivalent experience or comparable higher education
• Proven experience of 5-7 years in Direct Sales and Sales Management, including people management
• Verbal and written communication skills fluent in Dutch and English