Manager - Systems Operations

at  Nasdaq

Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What we offer
As a Systems Operations Manager, you will be part of the global client services team that provide 24/5 standard support and 24/7 emergency support for the Nasdaq Trade Surveillance. In this role, you will be responsible and accountable for leading and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as needed basis. Managers are required to understand how other business units operate, how their goals align with organizational goals and have budget and profit/loss responsibility.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, HMO for you and your dependents, employee stock purchase plan, retirement plan, and more.

What you will do

• Supervises the daily activities of business or technical support or production team to ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.
• Sets priorities to ensure task completion; coordinates work activities with other supervisors and managers.
• Collaborates with other levels of management and other groups to create and maintain efficient work processes.
• Participates in both internal and external projects as needed.
• Ensures that the team is made aware of changes to the organization’s policies and procedures.
• Ensures that the team is made aware of new products and services, as well as, other relevant information such as press releases, media advisories, etc.
• Maintains discipline within the team to ensure that every member of the group acts in a manner consistent with the organization’s code of conduct and cultural norms.
• Ensures timely, accurate and complete reporting to appropriate parties regarding the team’s operations.
• Ensuring that the team maintains the appropriate tools and equipment to perform the vital work.
• Establishes formal goals for each employee to achieve within established timeframes and conducts regular meetings with employees to review progress.
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of impactful teams.
• Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; solve, diagnose and raise to senior associates.
• Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes.
• Fixes order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers.
• Review system capabilities, department workflow, and scheduling requirements.
• Uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software.
• Under limited supervision, reviews security of operating systems.
• Performs recovery procedures, scheduling and backups, and monitors batch processes and tackle problems when vital.

What We Expect

• Degree qualified in Computer Science, Information Systems, or other related field, or equivalent work experience in Data Center, Trading, Computer, or Network Operations.
• At least 6 years of experience in similar role
• Strong verbal and written communication skills
• Demonstrated ability in issue management and problem resolution
• Amenable to work on night shift

Does it sound like you?
Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Our work arrangement is hybrid. You will be coming into the office just 2 days per week.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• Supervises the daily activities of business or technical support or production team to ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.
• Sets priorities to ensure task completion; coordinates work activities with other supervisors and managers.
• Collaborates with other levels of management and other groups to create and maintain efficient work processes.
• Participates in both internal and external projects as needed.
• Ensures that the team is made aware of changes to the organization’s policies and procedures.
• Ensures that the team is made aware of new products and services, as well as, other relevant information such as press releases, media advisories, etc.
• Maintains discipline within the team to ensure that every member of the group acts in a manner consistent with the organization’s code of conduct and cultural norms.
• Ensures timely, accurate and complete reporting to appropriate parties regarding the team’s operations.
• Ensuring that the team maintains the appropriate tools and equipment to perform the vital work.
• Establishes formal goals for each employee to achieve within established timeframes and conducts regular meetings with employees to review progress.
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of impactful teams.
• Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; solve, diagnose and raise to senior associates.
• Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes.
• Fixes order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers.
• Review system capabilities, department workflow, and scheduling requirements.
• Uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software.
• Under limited supervision, reviews security of operating systems.
• Performs recovery procedures, scheduling and backups, and monitors batch processes and tackle problems when vital