Manager, Team Manager Sales Support

at  CocaCola

The Manager, Team Manager Sales Support is the first level of management over the Account Coordinators and will lead respective teams for the Sales Support Business Unit. Managers are responsible for consistent review of metrics including analyzing data, analyzing trends, and setting objectives for achieving operational results. The Manager continuously evaluates processes and makes enhancement improvements to meet customer and sales needs. The Manager is accountable for hiring, staffing and the oversight of training to meet the needs of the business.

KEY SKILLS

• Ability to build relationships, influence, and lead frontline, virtual workforce.
• Strong customer service, problem solving, issue resolution and communication skills.
• Building cross organizational partnerships with Sales, Operations, Equipment Supply Chain and Field Service Network staff.
• Knowledge of FSOP sales organization, equipment supply chain, full service vending and order management processes and systems.
• In depth, functional knowledge of the Account Coordinator role and tools to provide solutions for Customers.
• Maintain accountability through metrics/goals and help organization reach performance targets; use metrics dashboards to drive performance.
• Enterprise mindset, demonstrates curiosity and ability to align different perspectives toward shared goals.
• Strategic thinking with vision aligned to Sales Support goals of Simplify, Automate, and Invest.

EDUCATION REQUIRED:

• High School diploma; GED equivalent
• Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain or equivalent work experience

EXPERIENCE REQUIRED

• 3 years customer facing role
• 1 year people leadership experience
• Preferred Level: 3 years customer facing and people leadership experience

Please refer the Job description for details