Manager, Technical Product Management

at  Council for Affordable Quality Healthcare

POSITION SUMMARY:

We are seeking a highly skilled and experienced Manager, Technical Product Management, to build innovative, human-centric solutions that bring value to current customers, capture the buyer of tomorrow and move CAQH to the forefront of the industry. In this role, the Senior Manager will lead a product planning increment approach (both PI 3-month planning and 6-month forecast) in support of executing business roadmaps and organizational goals as determined by Strategic Product Management partners. Through ensuring PI readiness, partnering with technology/UX and other teams to decompose features and functionality, managing KPIs and measuring velocity, the technical product team will achieve agile process maturity, maximize development resource capacity, and meet operating budget projections.

SKILLS:

• Ability to collaborate with IT to produce LOEs and forecast delivery timelines, right size scrum teams,
• Ability to manage initiative scope, risk, and dependencies throughout PDLC.
• Ability to own end to end execution of 1-year roadmap and drive and measure outcomes based on business value.
• Ability to develop and execute an LO 18-month roadmap.
• Ability to support user advisory groups, focusing on usage analysis, Solution adoption, and other feedback measures.
• Ability to support new product launch (Pilots, PoC).
• Ability to communicate business plans and priorities clearly and concisely with business and technical stakeholders using their primary terminology.
• Tech and Operations
• Value Consulting and Provider Engagement
• Account Management and Business Development
• Finance
• Ability to work collaboratively and effectively across matrix organizations in a fast-paced, entrepreneurial environment.

EXPERIENCE:

• 3+ years in product development / product management.
• Experience with SAFe agile and pragmatic development approaches preferred.
• Ability to support product development with a heavily technology-based focus.
• 5+ years managing healthcare technology products.
• Domain experience in healthcare solutions delivery with a focus on member and provider data delivery preferred.

EDUCATION:

• Bachelor’s degree required.
• Master’s degree preferred.
• Degrees in healthcare administration, public health, or technology disciplines preferred.

WHO WE ARE

Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.

SPECIFIC RESPONSIBILITIES:

• Manage the technical components of the product lifecycle from planning process hand off through development, execution, launch and placement with customers.
• Act as the technical product lead for new and existing products; work with cross-functional teams to forward definition and development of new products that align with the organizational strategy.
• Drive the maintenance, growth, and retirement of assigned new and existing products.
• Support user persona workflows and solution journey maps.
• Create and manage the technical product roadmap for assigned solutions, including the overall prioritization of product enhancements requested by internal and external stakeholders in alignment with organizational objectives and collaboration with internal functional areas. Roadmaps focus on LO view at 18-month future state.
• Execute NLO Business Roadmaps and goals as determined by Strategic Product Management teams.
• Ensure readiness for PI execution and prepare for subsequent PIs in annual cycle.
• Interface with Technology/UX to decompose features and functionality that deliver value outlined in the strategic business case.
• Support new product launch initiatives (pilots, PoC, etc.…) in conjunction with Strategic Product Management and Enterprise Strategy teams.
• Track KPIs aligned to business cases and annual plan.
• Monitor team velocity and maturity of agile processes to support resource and capacity planning.
• Collaborate with Strategic and Technical (PMO, InfoSec, Tech Ops, and Architecture) teams to support the execution of the technical roadmaps for NLO and LO plans.
• Support Account Management and Marketing in the development and implementation of a company-wide customer satisfaction process, including CSAT and NPS processes.
• Promote leading healthcare industry and technical infrastructure thinking, cultivate new ideas, foster innovation, provide subject matter expertise across settings.

SUPERVISORY RESPONSIBILITIES:

• Supports matrixed leadership and mentoring of TPM resources