Manager, Transit Development

at  Region of Waterloo

Manager, Transit Development
Job Number: 2235
Job Type: Full-Time
Location: 250 Strasburg Rd - Transit-Strasburg Road Ops
Job Category: Transportation
Number of Positions: 1
Department: Transit Development
Division: Transportation Services
Hours of Work: 35
Union: Management/Management Support
Grade: Management/Management Support Grade 09
Salary Range: $123,978.40 - $154,954.80

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:

Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of transportation and land use planning; transit planning principles; planning information systems; and analytical and research techniques and methodologies, normally acquired through a Bachelor’s degree in a related field (e.g., urban planning, civil engineering), plus progressively responsible related experience.
• Knowledge of and ability to comply with policies, procedures, collective agreements, legislation (planning, Highway Traffic Act, employment standards, health and safety), and the Regional Official Policies Plan and Transportation Master Plan.
• Analytical, organizational, continuous improvement, and problem solving skills to research, plan, and develop objectives and goals, taking a broad, long term perspective on growth and service demands.
• Leadership, negotiation, and human relations skills to negotiate with school boards, businesses, property owners, and providers regarding transit facilities; present to community and business groups; manage, develop, motivate, and support staff; present at open houses and public meetings; and participate as an effective team member.
• Ability to write Council, Committee, and project reports, policies, standards, letters, and other documents. Ability to read, interpret, and communicate management, planning, and transit documents, policy and procedure manuals, technical reports, and scientific literature.
• Computer skills with ability to use software such as Microsoft Office. Ability to manage the implementation and maintenance of major computerized transit applications.
• Ability to travel within Waterloo Region.
• Ability to support and demonstrate the Region’s values.
  The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
  The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
  Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Manages transit planning and development functions, including network design and integration, business plans, short and long-term transportation demand management plans, performance monitoring, policies and programs, infrastructure projects, fare strategies, light rail-bus integration, technology applications, and transit scheduling.

DUTIES/RESPONSIBILITIES

• Supervises a Supervisor of Transit Development, Supervisor of Transit Scheduling, Project Managers, Principal Planners, and System Administrators. Indirectly supervises additional staff. Administers contracts with consultants.
• Manages the development and implementation of 5-year transit business plans and network redesigns, including annual and short-term route and service level changes, transit priority measures, strategic plans, long-range forecasts, and fare policies.
• Develops strategic planning initiatives. Participates in the development and administration of divisional operating policies, long-range plans, work programs, and budgets.
• Manages the transit network integration of bus and rail, intercity services, and active transportation.
• Manages the planning and implementation of new transit passenger facilities, integrated bus stops at light rail stations, express station development, and annual bus stop improvements, including amenities (e.g., concrete pads, shelters, benches, real-time passenger information displays). Negotiates location, operating agreements, property, and cost-sharing issues with host sites (e.g., universities, shopping centres).
• Manages development of comprehensive service performance strategies, fare strategies, and transit service standards as it relates to financial performance, ridership, service level targets, and policy objectives.
• Manages the implementation and maintenance of major computerized transit applications (e.g., automated passenger information systems, vehicle and staff scheduling, electronic fare collection, operations systems, vehicle location and control, automated passenger counting).
• Manages the review and adoption of transit-supportive land-use and transportation planning and design policies and procedures.
• Manages the development of transit schedules, and ensuring effective, efficient route schedules and driver assignments.
• Manages and develops transportation demand management programs, and alternative service delivery and integrated urban mobility strategies. Manages transit development aspects of related public meetings, conferences, communication and promotional material.
• Manages consultant selection processes and contract administration. Reviews and negotiates work plans and budgets.
• Responds to the media and inquiries from the public on related service issues and concerns, and resolves same. Promotes transit priority, service, and ridership growth to internal and external stakeholders.
• Represents the Region and Department, and provides transit development expertise, on work groups and interdepartmental/interagency committees.
• Develops and monitors transit development components of the Division’s capital budget (e.g., expansion buses, technology, and infrastructure. Develops and monitors the passenger revenue budget. Approves bus driver wage budget. Collaborates with Finance for budgeting and procurement.
• Presents reports and responds to inquiries and complaints from members of Council.
• Provides information, recommendations, and presents to senior staff and politicians in area municipalities, businesses, interest groups, land owners, and the media. Discusses policy and operational issues with school boards.
• Exchanges information with the Ontario Urban Transit Association (OUTA) and Canadian Urban Transit Association (CUTA).
• Negotiates changes to development proposals with developers and consultants. Negotiates and arbitrates with the public, rate payer groups, property owners, and levels of government when projects impact their properties.
• Performs related duties as required.