Manager, VOC and Research

at  Aware Super

YOUR SUPER CAREER STARTS HERE

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at awaresuper.com.au
Your New Role
In this role, you will own and drive Aware Super’s Voice of Customer program, capturing and representing the voice of our members, employers, and other key customers. You will elevate the Voice of Customer across Aware Super, generating and disseminating actionable member and customer insights to guide improvement opportunities and future state member experience design. Please note, this is a 6 month parental leave contract opportunity.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• You have a minimum of 7 years’ experience in a related field, including 5+ years of experience leading VOC programs in large organisations;
• You bring strong project management skills, analytical and statistical skills and the ability to oversee several projects simultaneously whilst delivering timely outputs to meet the strong demand for insights;
• You have experience in developing and implementing new VOC programs from end to end and transforming existing ones;
• You have experience building cohesive and compelling insights that tell a meaningful and engaging story for business stakeholders, integrating both structured and unstructured data; and
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

• Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

Please refer the Job description for details