Managing Director, Mid-Market Transformation Program

at  BMO Financial Group

100 King Street West Toronto Ontario,M5X 1A1

he Mid-Market Transformation Program Accountable Executive is accountable for the successful delivery of the Program, based on the Business Case/OKRs/KPIs and alignment to the strategic direction provided by the Co-Sponsors.

• Establishes an appropriate governance structure and obtains approval of the Co-Sponsors.
• Prepares the initiative’s business case by defining the overall scope, objectives, budget and timelines.
• Approves the budget and timelines for the Workstreams in the Program.
• Sets and maintains the Program Culture that cultivates alignment, engagement and recognition and embraces empathy and collaboration.
• Provides direction and oversight to ensure successful delivery of the initiative objectives, including benefits realization.
• Approves all mandatory Program Management artifacts (e.g. charter, governance, management plan) as per the EPMO’s requirements.
• Approves relevant setup documents (e.g. Charter/Objective) for individual workstreams/projects within the Program, and is informed of the progress for each Workstream/Project.
• Holds Accountable Workstream/Project Leads and other senior stakeholders accountable for realizing the benefits defined in the Business Case/OKRs/KPIs and providing high performing subject matter experts to support their respective Workstreams/Projects.
• Understands and monitors the risk profile of the Program/Projects including risks associated with delivery, change management, benefits realization, etc. in comparison with the Enterprise Project Management risk appetite thresholds; and is accountable for ensuring that all issues and key risks are addressed.
• Monitors the aggregated progress of Workstreams and Projects.
• Champions the initiative across BMO.
• Manages executive-level stakeholder expectations.
• Escalates issues and risks to Executive Sponsors when time/cost/scope objectives are to be exceeded.
• Updates regularly and requests approvals, as applicable, from the Executive Sponsors.
• Concurs on leadership roles, hiring and staffing decisions within the Program.
• Prepares the agenda for the Steering Committee and Decision Forum, and chairs supporting routines that provide the stakeholders the necessary visibility and support.
• Supports the Accountable Program Director with:
• Overcoming resistance to the initiative within the organization.
• Clarifying business priorities and strategy.
• Resolving / providing advice on escalated risks and issues.
• Establishing and maintaining an effective Program control environment to monitor and mitigate Program/Project Management Execution Risk, in support of the quarterly Commercial Bank PMRO attestation regarding the state of the PM controls environment

The Mid-Market Transformation Program Accountable Executive leads and develops all key strategic initiatives required to meet overall client experience and financial objectives. This mandate is to drive and influence the development and execution of large scale initiatives across various LOB/jurisdictions and lead strategy development in partnership with the leadership team. Results are achieved through partnering with leaders and key representatives using a consultative team base approach.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Leads launch of strategic initiatives, co-ordinating with various stakeholders and LOB representatives.
• Ensures adherence to project management best practices
• Engages and collaborates with sponsors and key stakeholders to build consensus and gain buy-in.
• Networks with industry contacts to gather competitive insights and best practices.
• Recommends measures to improve organizational effectiveness.
• May consult to or serve on various committees and task forces.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Leads the successful implementation and execution of all approved strategic initiatives
• Provides strategic advice to LOB to ensure effective articulation of strategy and builds out the key capabilities
• Solicits Business input and aggregate strategic initiatives through partnerships with business leaders and peers
• Leads the Leadership Team through assessments to determine the internal and external opportunities, threats and challenges to determine how the analytics support the strategic initiatives.
• Develops different strategic solutions aimed at supporting high level strategy.
• Partners with leadership team to prioritize initiatives and establish game plan for execution.
• Leads the identification of opportunities to drive innovation to enhance the client experience.
• Disaggregate strategic challenges into relevant issues and develop/implement appropriate solutions.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Leads the development and execution of competitive intelligence capability within the business.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Ensures consistent communication of strategy and messaging.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Oversees the design, development, and implementation of tools and training required to deliver business results.
• Ensures compliance with all enterprise governance processes and practices.
• Ensures the sales pipeline strategy meets the needs of the various internal and external stakeholders.
• Develops an integrated sales reporting strategy to enable sales recognition and celebration.
• Ensures the sales reporting strategy supports the needs of work force effectiveness, specialized channels, sales consulting, product, & internal partners.
• Collaborates with sales leaders and product analytics to execute compensation model.
• Creates a detailed sales pipeline strategy for the accurate assessment of pipeline health and potential.
• Collaborates with client implementation and service teams, develops, refines, and supports a reporting strategy to set standards for new client onboarding and service.
• Refines, develops, and supports a client growth & retention reporting strategy that details the standards for client growth target setting.
• Executes work to deliver timely, accurate, and efficient service.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

he Mid-Market Transformation Program Accountable Executive is accountable for the successful delivery of the Program, based on the Business Case/OKRs/KPIs and alignment to the strategic direction provided by the Co-Sponsors.

• Establishes an appropriate governance structure and obtains approval of the Co-Sponsors.
• Prepares the initiative’s business case by defining the overall scope, objectives, budget and timelines.
• Approves the budget and timelines for the Workstreams in the Program.
• Sets and maintains the Program Culture that cultivates alignment, engagement and recognition and embraces empathy and collaboration.
• Provides direction and oversight to ensure successful delivery of the initiative objectives, including benefits realization.
• Approves all mandatory Program Management artifacts (e.g. charter, governance, management plan) as per the EPMO’s requirements.
• Approves relevant setup documents (e.g. Charter/Objective) for individual workstreams/projects within the Program, and is informed of the progress for each Workstream/Project.
• Holds Accountable Workstream/Project Leads and other senior stakeholders accountable for realizing the benefits defined in the Business Case/OKRs/KPIs and providing high performing subject matter experts to support their respective Workstreams/Projects.
• Understands and monitors the risk profile of the Program/Projects including risks associated with delivery, change management, benefits realization, etc. in comparison with the Enterprise Project Management risk appetite thresholds; and is accountable for ensuring that all issues and key risks are addressed.
• Monitors the aggregated progress of Workstreams and Projects.
• Champions the initiative across BMO.
• Manages executive-level stakeholder expectations.
• Escalates issues and risks to Executive Sponsors when time/cost/scope objectives are to be exceeded.
• Updates regularly and requests approvals, as applicable, from the Executive Sponsors.
• Concurs on leadership roles, hiring and staffing decisions within the Program.
• Prepares the agenda for the Steering Committee and Decision Forum, and chairs supporting routines that provide the stakeholders the necessary visibility and support.
• Supports the Accountable Program Director with:
• Overcoming resistance to the initiative within the organization.
• Clarifying business priorities and strategy.
• Resolving / providing advice on escalated risks and issues.
• Establishing and maintaining an effective Program control environment to monitor and mitigate Program/Project Management Execution Risk, in support of the quarterly Commercial Bank PMRO attestation regarding the state of the PM controls environmen

The Mid-Market Transformation Program Accountable Executive leads and develops all key strategic initiatives required to meet overall client experience and financial objectives. This mandate is to drive and influence the development and execution of large scale initiatives across various LOB/jurisdictions and lead strategy development in partnership with the leadership team. Results are achieved through partnering with leaders and key representatives using a consultative team base approach.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Leads launch of strategic initiatives, co-ordinating with various stakeholders and LOB representatives.
• Ensures adherence to project management best practices
• Engages and collaborates with sponsors and key stakeholders to build consensus and gain buy-in.
• Networks with industry contacts to gather competitive insights and best practices.
• Recommends measures to improve organizational effectiveness.
• May consult to or serve on various committees and task forces.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Leads the successful implementation and execution of all approved strategic initiatives
• Provides strategic advice to LOB to ensure effective articulation of strategy and builds out the key capabilities
• Solicits Business input and aggregate strategic initiatives through partnerships with business leaders and peers
• Leads the Leadership Team through assessments to determine the internal and external opportunities, threats and challenges to determine how the analytics support the strategic initiatives.
• Develops different strategic solutions aimed at supporting high level strategy.
• Partners with leadership team to prioritize initiatives and establish game plan for execution.
• Leads the identification of opportunities to drive innovation to enhance the client experience.
• Disaggregate strategic challenges into relevant issues and develop/implement appropriate solutions.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Leads the development and execution of competitive intelligence capability within the business.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Ensures consistent communication of strategy and messaging.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Oversees the design, development, and implementation of tools and training required to deliver business results.
• Ensures compliance with all enterprise governance processes and practices.
• Ensures the sales pipeline strategy meets the needs of the various internal and external stakeholders.
• Develops an integrated sales reporting strategy to enable sales recognition and celebration.
• Ensures the sales reporting strategy supports the needs of work force effectiveness, specialized channels, sales consulting, product, & internal partners.
• Collaborates with sales leaders and product analytics to execute compensation model.
• Creates a detailed sales pipeline strategy for the accurate assessment of pipeline health and potential.
• Collaborates with client implementation and service teams, develops, refines, and supports a reporting strategy to set standards for new client onboarding and service.
• Refines, develops, and supports a client growth & retention reporting strategy that details the standards for client growth target setting.
• Executes work to deliver timely, accurate, and efficient service.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed