Manufacturing Quality Manager

at  Hotel Chocolat

CLOSING DATE

17/11/2024
As we continue our mission to make people happy and nature happy through re-inventing chocolate, we’re looking for a Manufacturing Quality Manager to join our Technical Team on a 12-month fixed-term contract basis until the end of December 2025.
Supporting our Operational Technical Manager, you will be responsible for steering factory facing quality management, safety, and integrity across our chocolate manufacturing site. Working closely with the operational teams to drive the quality standards of the amazing products we produce every day; you will motivate and enhance the engagement of the team whilst offering guidance and support.
You will also ensure that the chocolate manufacturing site is fully supported in achieving the high standards expected by the business and by our customers.
This is a great opportunity for an experienced Manufacturing Quality Manager to join us in our growth journey and to play an important role in supporting that – plus, who doesn’t want to work with chocolate?!
As well as a competitive salary and a range of company benefits including private healthcare cover, enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
The onsite location for this role is at our Factory ‘Hadley Park’, in Huntingdon, Cambridgeshire, right in the heart of where our chocolates are made and where weekly, we can produce between 4 to 6 million of the chocolates we all know and love.
Hadley Park is just 5 minutes off the A141 and 1.3 miles from Huntingdon train station, with direct rail links to London King’s Cross.

• Provide clear and concise development plans for the direct reporting team.
• Providing clear guidance to the operational teams on the requirements to meet the latest version of the BRC food safety standard.
• Lead and support incident management meetings when required.
• Own & support manufacturing projects when required.
• Developing & implementation of the Quality Management System.
• Ensure full and prompt complaint investigations and support the Technical Data Analyst to enhance complaints trending & reporting.
• Identify areas of risk for the business and drive action plans to put controls in place.
• Manage the Pest Control contractor for the site.
• Liaising with the Product Solutions team and the Food Scientist in the scale up of NPD to factory & ensure areas of concern are recognised and escalated where needed.
• Overall responsibility and leading the teams for HACCP & TACCP for the manufacturing site.
• Leading the sites allergen team to drive continuous improvement.
• Driving improvement to achieve business set KPI’s.
• Completing periodic reports as required by the business.
• Ensure any out of specification results are actioned accordingly.
• Completing unannounced internal factory technical audits.
• Coordinate CCP and Allergen validations when required.
• Complete new equipment commissioning for technical requirements.
  In addition, this role may be asked to complete further tasks to support the wider Technical Department that are not detailed here. This role may also be called upon to deputise for the Operational Technical Manager when required.