Marcus by Goldman Sachs, Business Risk Analyst, Analyst, London

at  Goldman Sachs

OUR IMPACT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

YOUR IMPACT

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? Do you have a background in risk management and controls operating in the 1st line? We’re looking for a first line risk analyst to support our business risk team in our Marcus UK business

What you’ll do:

• Supports the Business Risk Managers in designing and developing suitable controls for the Marcus Operations team
• Works with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes and works with risk manager to define and set controls to ensures compliance
• Carries out monthly control testing on all procedures, as directed by the management team, to identify any gaps in controls of new / emerging risks
• Completes ongoing risk assessments of agreed procedures, as directed by the wider management team; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team
• Works closely with Training team to establish quality issues and ensure this is embedded into policies, procedures and controls
• Partners with Training and Development analysts to collect and analyze data from each audit/monitor activity and assist customer support teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results
• Supports regular audits of policy and compliance to standards
• Supports and maintain the Risk Control Self Assessments for the Customer Support teams
• Inputs into the monthly Risk and Compliance dashboard.
• Provides control results to feed into monthly report on control testing
• Works with business risk strategy manager to ensure the incident management and business continuity plans are understood

• Deputises for business risk managers as requiredEnsure that all risk actions are updated regularly, and closed as appropriate

What we’re looking for:

• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
• Proven ability to lead by example, with a positive attitude
• Good interpersonal skills
• Excellent communication and delivery skills
• Good presentation skills
• Ability to lead teams and drive performance standards
• Good leadership skills and the ability to motivate and coach staff
• A desire to help others work towards targets and develop their skills

Basic Qualifications

• Basic understanding of risk management, preferably within Retail Banking environment

Desirable Qualifications

• Experience in a regulated and audited service environmentUnderstanding of the UK regulatory environment

• Supports the Business Risk Managers in designing and developing suitable controls for the Marcus Operations team
• Works with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes and works with risk manager to define and set controls to ensures compliance
• Carries out monthly control testing on all procedures, as directed by the management team, to identify any gaps in controls of new / emerging risks
• Completes ongoing risk assessments of agreed procedures, as directed by the wider management team; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team
• Works closely with Training team to establish quality issues and ensure this is embedded into policies, procedures and controls
• Partners with Training and Development analysts to collect and analyze data from each audit/monitor activity and assist customer support teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results
• Supports regular audits of policy and compliance to standards
• Supports and maintain the Risk Control Self Assessments for the Customer Support teams
• Inputs into the monthly Risk and Compliance dashboard.
• Provides control results to feed into monthly report on control testing
• Works with business risk strategy manager to ensure the incident management and business continuity plans are understood
• Deputises for business risk managers as requiredEnsure that all risk actions are updated regularly, and closed as appropriat