Marina Maintenance Supervisor, Ladysmith Marina

at  Oak Bay Marine Group

Oak Bay Marine Group is seeking an experienced Marina Maintenance Supervisor at our Ladysmith Marina operation. In this role you will ensure outstanding guest experiences in a safe and secure, best-in-class environment. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a dynamic team environment.
The Marina Maintenance Supervisor supports the Assistant Manager and General Manager in day-to-day operations of the Marina. This position will demonstrate the ‘Yes I Can’ service standards and Core Values, providing support for contracted and guest moorage, fuel, and the safety and maintenance of the marina, facility and grounds. With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!

EDUCATION AND TECHNICAL SKILLS:

• Previous experience with construction and/or boating experience an asset
• Strong organizational skills required in fast paced, high volume environment.
• Occupational First Aid and CPR Level 1 or equivalent is an asset.
• Knowledge of marine operations an asset.
• Knowledge of Microsoft Word and Excel.
• Pleasure Craft Operator Card preferred.

EXPERIENCE:

• Experience providing exceptional customer service.
• Post-secondary education or equivalent experience in hospitality or related business experience an asset.
• Basic cash handling skills.
• Work experience in a marina, hospitality or recreational environment an asset.

PRIMARY RESPONSIBILITIES:

• Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and always demonstrate a professional attitude.
• Resolve customer concerns or problems quickly, efficiently, and courteously.
• Communicate effectively with all customers, crew, suppliers, and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
• Greet customers as they arrive and make them feel welcome, assisting with vessel docking, food and beverage or supply requirements, processing of annual or nightly moorage, fuel, hydro or other services as required.
• Lead the maintenance of the facilities and restocking product and supply inventories, cleaning washrooms, removing/emptying garbage bins, maintaining facilities and grounds, clearing the parking lot, boat ramp of debris, ensuring safety, sanitation, and cleanliness at all times.
• Perform marina and dock maintenance ensuring our assets are in the best condition, appealing and safe for our guests.
• In the absence of Assistant Manager, lead the Crew to successfully complete tasks and execute operations at the highest level.
• Maintain any storage or parking programs and maximize our revenue opportunities by capturing all information for incoming guests.
• Comply with Clean Marine policies and continually offer improvements to our operations to elevate our commitment to sustainability.
• Assist Assistant Manager in keeping customer accounts accurate with correct data.
• Create and maintain all maintenance logs for docks and equipment. Ensure training logs are updated for any training on equipment, tools, vessels and things such as firefighting safety.
• Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
• Operate and maintain all facilities and equipment to safety standards, treating company property with care and respect, utilizing environmentally sound practices, and securing safely when required, treating all company property with care and respect.
• Comply with all policies, procedures, and regulations, including the OBMG employee Handbook.

SECONDARY RESPONSIBILITIES:

• Support other operations as needed with educational opportunities and maintenance support.
• Attend any regularly scheduled crew meetings.
• Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
• Participate in quarterly inventory counts.
• Perform other duties as assigned.